Name: Apartmani Cardak Lux - Kraljevi Cardaci
Address: ajetinska esma bb Vikend Naselje, ajetinska esma, Kopaonik, Kopaonik, Kopaonik, 36354, Serbia
Rating: 8

Smoking areas

Heating

General

Family room

Rooms

Restaurant

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

German

Russian

English

Languages Spoken

Free parking

Parking

Swimming pool

Beach/pool towels

Heated swimming pool

Pool and beach

Playroom

Family/Kid Friendly

Kids

Ski storage

Ski facilities rental

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Apartmani Cardak Lux - Kraljevi Cardaci

Kopaonik

The food is good but wi-fi connection... just terrible. The receptionist when asked about the bad internet was rude and did nothing exactly. DO NOT come here if you are in constant need of stable internet!

Very bad internet

Studio for 2 persons is decent, small but clean and warm. Personnel at the reservation and reception is very polite. Bed is comfy so if you don't mind noise sleeping quality is good.
On the other hand there are minuses: it is very laud at evenings, doors and walls are not sound proof so you can hear everything that is happening in the upper room, there are a lot of people shouting in the corridors, teenagers knocking on your door, running arround and talking to each other very loudly, and hotel staff will not react. There is no house rule nor anything that would make people to be more quiet in the evening..so I would say not that great for families with small children that are going to bed before 10pm..
There is no wifi coverage in the rooms, only near some public areas. SPA is over crowded, like there is no limit for number of people using it so you literally cannot move inside swimming pool, you can just stay still like a hippo.
Parking not avaliable for all the guests, garage was overbooked so you need to find a place for your car on your own. 
It is app.5km from ski lifts and although they have shuttle bus they are scheduled, in a high season, on 1 hour. So if you finish skiing at 4pm, when the slops are closing, you need to wait almost an hour for the bus to pick you up. It's like they never asked customers what would suit them but you need to obey these rules and that's it.
One more plus is that they have grocery store very near and supermarket in the complex.
Overall very poor value for money since you can find in the center of Kopaonik where all the restaurants are, ski in ski out, studios for the same price and there is no hassle for parking, traveling every morning to ski slopes by car or by shuttle bus (if their schedule suits you) and they are much more quiet at the evning because buldings are of a better quality, old but better.

Not worth the money

All recommendations for this restaurant 
This is our first choice for the food on Kopaonik.
The quality of food is much higher than price.
Food was incredible and especially service (waiter), which is hard to find these days. Miroljub was very friendly, knowledgeable and with the highest manners which are required in service industry.👍
As a professional waiter myself back in a day, I know how hard was it to smile every single day.
But this gentleman doesn’t have that problem and he always recommended some interested food that we haven’t tried before or a place to visit.
Milica and Marko❤️

Honeymoon

I just love this hotel and I stayed with the company for the sixth year in a row, in terms of accommodation, food, staff everything was great as always I would only draw attention to the rudeness of the staff at the reception which is obviously in the new lineup this season and which  they act as if they are here as punishment and not voluntarily.  Another complaint is the spa, which in my opinion has become too small after the increase in hotel capacity and needs renovation because it often happens that some of the facilities do not work due to a malfunction.  Only because of these objections, I rated the hotel with a slightly lower rating, but I hope to see you next year and that these little things will be corrected.  I would especially like to praise the workers in the ski storage, which the team from the reception should look up to.

A few small objections, otherwise everything else is 5/5

- No water in the whole complex the first night (the staff acted as if this was normal, they said they wouldn't compensate anyone, as it affected all of their guests, so we might as well just accept it.)
- There was mold on the wall in the room we stayed in
- Spa costs 3000rsd/person/half a day, which is a rip-off considering that the Finnish sauna was broken and the water in the jakuzzi was cold, they ran out of slippers and robes both times we were there, card terminal was broken
- they won't let you take their own ski bus to the slopes even if you're willing to pay, city ski bus service is very unreliable
- most services are cash only
- 90% of staff do not speak English

Unfriendly staff, poor accommodation, overpriced services

A COMPLETE DISAPPOINTMENT! We were accommodated in this really bad hotel during the ski opening period from December 9 to 12, 2021. Reserved by my husband a few months earlier. We got a room next to the Fireplace Hall. The room is full of moisture, the walls are just black with mold. The hotel is extremely dirty. The food was desperate and tasteless, we came across leftovers from the day before. The staff at the hotel’s café and restaurant are rude and the waiters seem to be people from the surrounding hills who hate to look after the sheep. The reception is the worst, rude and insolent, it is funny that the knowledge of English is at the level of a child from a preschool institution. We were in the SPA once, the water is icy cold, you can smell something. NOW AND NEVER AGAIN IN THIS HOTEL!

Now and never again!!!!!!!

Coldwater in the pool. Guests with zero wellness education, shouting, entering the sun as without a towel, families having their fun time in reading area, and stuff is perfectly fine with it. When I complained that for this price I would like to enjoy as well, they didn't understand what was the problem. So guess that common inappropriate behaviour is a usual one here. Not coming back

Disappointing

We booked two apartments for two families. Both apartments had no Wi-Fi. Yes, no internet for the whole vacation of 6 days, We complained many times (several times a day) because we needed internet to work at night when the kids go to bed. Absolutely no interest in helping with the internet from the staff. All four receptionists were very impolite and with an attitude: Don't bother me, I don't care.

One of the apartments had no TV reception. They complained so many times, but received the same attitude: WE DO NOT CARE. No Internet, no TV. Try to imagine. 

Parking is a total disaster. Someone blocked our car for two whole days and they did nothing to help. I had to call the police myself. 

We would never go back there again.

Absolutely disappointed of this place

Since we booked an apartmant (not a hotel) from the owner in Kraljevi Cardaci we were not allowed to use any of the hotel facilities.. What is the biggest nonsense is the bus that hotel uses to take guests to Kopaonik center. There is no possibility to use it if you are not a hotel guest even if you want to pay. So, there were days bus was going to the center with not a single passenger on. I don't understand the business policy of this hotel. It is ok to have an empty bus but don't want to allow guests who wants to pay for it to use it?! The only reason why we wanted to use the bus is because i was afraid to go to the center by car because it is impossible to find a parking place later. Parking is the biggest problem for this hotel. If you have thick nerves you can go there by car because parking is something that will ruin whole of your holiday.

Total disappointment

The rooms re small, but nice and well maintained.  The biggest flaw regarding this hotel is that it actually works almost like Covid 19 doesn't exist. The restaurant is overcrowded: there is circa 100 guests in the room with few partly opened window...Nobody checks whether you wear mask or not when taking a food - buffet works just like before. Outdoor and indoor pool and Spa center are nice, but  overcrowded as well. The hotel must pay more attention to health of the guests. 

Nice hotel 6 km from center, but without precautionary measures related to Covid 19

Apartmani Cardak Lux - Kraljevi Cardaci

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