Sheraton Makkah Jabal Al Kaaba Hotel

Overall 15/10. PLATINUM SERVICE, STAFF, & SUITES. NOTHING COMPARES NEARBY HARAM. Marriott Titanium member review with 5K nights accrued worldwide. This by far has been THE BEST level of service, attention, and accommodations we have stayed in Makkah. Been to all nearby Hiltons, Conrad's, Fairmont, Makkah Towers. But this hotel far exceeds in service, attention, care, and follow through. Booked 1BR Apartment in Aug 2025 for 15 nights. Suite includes full kitchen, dining room, living room, and bedroom which accomdates 3 or 4 max, and 2 full bathrooms, bonus was washer/dryer. Club lounge is amazing! Breakfast and dinner service is fantastic. Massage chairs (free) big bonus in club lounge. Restaurant manager Mr Mohamed Elrwiny arranged special dinner for our last night. Much appreciated 👍 Bridge was closed during our stay to Haram (informed by staff prior to arrival), so we took taxi or walked to Haram no issues. Many YouTube videos on this topic. No car parking but most people don't park near Haram anyways as it's too expensive. Uber is super cheap but you have to message driver to pickup at Sheraton as it's in red zone. Highly recommend you book Haram view, it's spectacular! Stayed at all 5* near Haram, but this one is far exceeds not only due to the superior size of the suites, but the staff make this hotel truly exceptional for Makkah. In my 25 years of executive travels, only 2 hotels come close to this PLATINUM LEVEL of service and attention. It's truly world standard for Sheraton and Marriott worldwide. Notable mentions of staff: - Ms Lama, exceptional and empathetic guest relations expert and went wayyy above and beyond her duties to accomodate our requests. She will make an outstanding manager in future given her skillet and guest relations capabilities. - Ms Razan, amazing guest relations evening shift, who was very fine taste in restaurants and cafes, every single recommendation was gold star. Goes our of her way to help with local activities and knowledge of areas. Highly responsive to all email requests, she even responds during her off days! - Ms Darwesha, fantastic club lounge team leader, and joyful person to connect with in mornings. She has great communication skills and goes out of her way to accommodate breakfast and evening appetites. - Ms Maha and Ms Nashwa, wonderful club lounge team hosts who take great care of guests - Mr Abdul, housekeeping supervisor who ensured we had water and kept suite sparking 24 hours We personally took the time to meet with Mr Ashraf, General Manager of the hotel, to thank him and highlight the exceptional service levels of his team members. He welcomed us for tea in his office with amazing Haram view, he made us feel very comfortable. I am truly honored he gave so much time to see us from his schedule. We are humbled by the special attention, care, and hospitality experienced at Sheraton Makkah, and our trip was blessed and special to the Holy Kaaba. Strongly recommend you give Sheraton a try for your next trip, especially if your a top tier Marriott Elite member, the service levels simply are world class. We will definitely come back again.....