from RSD 16,468
Excellent
282 reviewsOverall 15/10. PLATINUM SERVICE, STAFF, & SUITES. NOTHING COMPARES NEARBY HARAM. Marriott Titanium member review with 5K nights accrued worldwide. This by far has been THE BEST level of service, attention, and accommodations we have stayed in Makkah. Been to all nearby Hiltons, Conrad's, Fairmont, Makkah Towers. But this hotel far exceeds in service, attention, care, and follow through. Booked 1BR Apartment in Aug 2025 for 15 nights. Suite includes full kitchen, dining room, living room, and bedroom which accomdates 3 or 4 max, and 2 full bathrooms, bonus was washer/dryer. Club lounge is amazing! Breakfast and dinner service is fantastic. Massage chairs (free) big bonus in club lounge. Restaurant manager Mr Mohamed Elrwiny arranged special dinner for our last night. Much appreciated 👍 Bridge was closed during our stay to Haram (informed by staff prior to arrival), so we took taxi or walked to Haram no issues. Many YouTube videos on this topic. No car parking but most people don't park near Haram anyways as it's too expensive. Uber is super cheap but you have to message driver to pickup at Sheraton as it's in red zone. Highly recommend you book Haram view, it's spectacular! Stayed at all 5* near Haram, but this one is far exceeds not only due to the superior size of the suites, but the staff make this hotel truly exceptional for Makkah. In my 25 years of executive travels, only 2 hotels come close to this PLATINUM LEVEL of service and attention. It's truly world standard for Sheraton and Marriott worldwide. Notable mentions of staff: - Ms Lama, exceptional and empathetic guest relations expert and went wayyy above and beyond her duties to accomodate our requests. She will make an outstanding manager in future given her skillet and guest relations capabilities. - Ms Razan, amazing guest relations evening shift, who was very fine taste in restaurants and cafes, every single recommendation was gold star. Goes our of her way to help with local activities and knowledge of areas. Highly responsive to all email requests, she even responds during her off days! - Ms Darwesha, fantastic club lounge team leader, and joyful person to connect with in mornings. She has great communication skills and goes out of her way to accommodate breakfast and evening appetites. - Ms Maha and Ms Nashwa, wonderful club lounge team hosts who take great care of guests - Mr Abdul, housekeeping supervisor who ensured we had water and kept suite sparking 24 hours We personally took the time to meet with Mr Ashraf, General Manager of the hotel, to thank him and highlight the exceptional service levels of his team members. He welcomed us for tea in his office with amazing Haram view, he made us feel very comfortable. I am truly honored he gave so much time to see us from his schedule. We are humbled by the special attention, care, and hospitality experienced at Sheraton Makkah, and our trip was blessed and special to the Holy Kaaba. Strongly recommend you give Sheraton a try for your next trip, especially if your a top tier Marriott Elite member, the service levels simply are world class. We will definitely come back again.....
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Jabal Al Kaaba, Mecca
Location
Dreaming about a first-class hotel? Welcome to hotel «Sheraton Makkah Jabal Al Kaaba Hotel» is located in Mecca. This hotel is located in the very center of the city. In the morning, have a cup of coffee while looking at the city from the window.
At the hotel
Spend an evening in a nice atmosphere of the bar. You can stop by the restaurant. Have a cup of coffee in the cafe and, who knows, maybe it’s going to be the best one in the city. Want to be always on-line? Wi-Fi is available.
If you travel by car, you can park in a parking zone. You won’t be bored as at the hotel you will find a barbeque area. For participants of business meetings, there is a conference hall. The tour assistance desk of the hotel will help you book an excursion.
Accessible for guests with disabilities: the elevator helps them to go to the highest floors. Additional services that the hotel offers to its guests: a laundry, dry cleaning, ironing, press, car rental, a safe-deposit box and a concierge. The staff of the hotel will be happy to talk to you in English.
Facts about the hotel
Year of construction
Type of electrical socket
Type G
220 V / 60 Hz
Number of rooms and floors
charged separately
charged separately
charged separately
charged separately
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After 16:00 |
Check-out |
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Until 12:00 |
Check-in |
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After 16:00 |
Check-out |
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Until 12:00 |
In accordance with the directives of the Ministry of Tourism, from April 29, 2025, entry to and stay in Mecca are prohibited for individuals who do not have an official entry permit (Hajj Visa) issued for the Hajj season 1446H. Tourist visa holders and those with other types of visas will be strictly prohibited from entering Makkah during the Hajj season. Front desk is open 24/7. Half Board in Ramadan period means 1 meal only.
Couples wishing to share a room must provide proof of marriage.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work. |
Some rates can be paid by bank card when booking online. You can pay for your booking by using a promo code if you have one. |
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to [email protected]
Excellent
Based on 282 reviews from guests around the world.
112 reviews are available in your language
Cleanliness
8
Hygiene products
Location
8,3
Meals
10
Value for money
7,8
Room
8
Service
7,8
Wi-Fi quality
10
Secure payments
Secure data protection from leading payment systems.
Registered service mark in the European Union