Name: Saraya Hotel
Address: King Abdulaziz Road 24231, Mecca, Mecca, Mecca, 24231, Saudi Arabia
Rating: 4

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Television in lobby

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Saraya Hotel

Mecca

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

The hotel is located near to the Masjid Al Haram, Mecca. The rooms are not very comfortable, the service quality is poor. Not very clean. The lobby is average and the furnitures look old. The rooms have WiFi but the mobile network is very poor in the rooms. The restaurants environment is not very good either. Considerable if only the priority is praying in the Haram and the budget.

Average stay

The rooms are not well maintained. There are chipped doors, mildew on the walls, etc. There is no point complaining to the hotel workers because they would just ignore you since they are not the owners. As for the travel agents' representatives, they would just advise you to be patient as this is Allah's tests to his guests and you fortunately can afford to do this umrah because of staying in hotels like this. How patronizing.

The only advantage of staying here is its distance which is just a bit of distance away from Le Meridien Ajyad and the room rate is half of Le Meridien's.

All in all, you would need to just close one eye and be thankful you have somewhere to keep your luggage.

Just consider it as a place to keep your luggage

The room is not so clean when we checked in, with a constant uncomfortable smell coming from the toilet. This is a very basic stay for those doing the Hajj pilgrimage. I will look for another place if I were to come again.

Hajj stay

So very disappointing and frustrating. Would never even think of staying here. 

Reception is the first shock. Since Muslims will come to Mecca, this hotel has taken getting guests as granted. 

Rooms are small and dirty. No towels, soaps and tissues were in bathroom. I had to search for the house keeping guys next morning and requested for necessary items. Thereafter no house keeping during my 5 nights stay! Bathroom is small and smelly. The room aircooler doesn't have a remote and they didn't provide one after persuasion. Only one light in the room which doesn't provide enough illumination. 

There are always garbages in the corridor and they rarely removes those. 

No restaurant and no room services. The entire building is dirty and toilets are filthy. 

Need to walk 1 kilometre to reach 'Masjid al Haram'. Still in the high season they get lots of guests and groups. 


Filthy

This is possibly one of the worst hotels i have ever stayed in, the reception staff are the most ignorant people i have ever met, they had no intention of helping me or my pregnant wife, bedroom conditions were disgusting and filthy, opened the curtain to find a brick wall behind it, we booked this hotel through our travel agent for umrah and we were advised to was of good standard, soon as i got back to the UK i was fuming, this hotel totally ruined our trip, dont get me wrong we never spent much time in the hotel but the time we did spend their was the worst ever,AVOID AVOID AVOID

WORST HOTEL EVER!!!! RECEPTION STAFF IGNORANT

Please avoid if possible. Rooms mot clean . Air con not good. You can't put it in low or high. Only one remote for air con on the whole floor. Room smells. Not much room service . You have too tell them 10 times before they come.  Very poor service

Saraya Hotel

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