from 459 $
Excellent
What was good
We stayed during the peak period beggining of Jan 2020 and the hotel was busy. Check in and out took time as many guests were waiting or complaining about their rooms. When we checked in one of our rooms was a handicap room which we did not request and they could not accommodate us to another room due to the hotel being full so we had to wait next day to change rooms as we wanted to stay near the our kids room. For the amount we paid this was disappointing as we requested connected rooms as were a family of 6 and hotel did not plan this. The hotel reception stated they had just recently upgraded their hotel system and system was not accurately reflecting requests and rooms correctly what was ready and not ready promptly. During a peak period, why would a hotel change their IT system and risk customer satisfaction. The system one min showed the room was not ready and 5 mins later showed green ready. The receptionist was careful before he assigned us the room as they called housekeeping to make sure the room was ready. We had to change lifts to reach the Masjid al Haram which was fine but it meant waiting for elevators. The one thing that concerned me was security was relaxed as anyone can walk in and out of the hotel and to the rooms without a room key. Security was relaxed. The room sizes are good but they do need to clean their windows from the outside as you could not see the view due to the dirt smeared across the windows. The housekeeping team were good as we always saw them on our floor and we always got what we asked for but we had to ask. The facilities were nice as there is a gym sauna, stream room and small kids play area. The facilities were clean. The breakfast and dinner buffet had a good choices but breakfast buffet was the busiest. It was hard to get the servers attention. We did walk around to compare other hotels nearby how was the access to the Masjid and we found this hotel was the easiest to access the Masjid al Haram.
What was bad
Lack of Security and hotel customer service during check in and out. There was queue of 6 people and only one receptionist was working at times. Once the manager took notice when he returned, he panicked and went to back room and all of the sudden one person appeared to help the one person trying to serve the queue of people waiting.
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King Abdul Aziz Endownment, Mecca
Location
Here’s the hotel you always dreamed of: hotel «Fairmont Makkah Clock Royal Tower» is located in Mecca. This hotel is located nearby from the city center.
At the hotel
Spend an evening in a nice atmosphere of the bar. Taste the local cuisine and have a rest in the restaurant. The hotel cafe is a nice place to have a snack. Free Wi-Fi is available on the territory. Ask for more information when checking in.
Also, the following services are available for guests at the hotel: a massage room, a sauna and a spa center. Guests who love doing sports will be able to enjoy a gym. Get ready for a fun and exciting vacation! Here’s what you will find on the premises: a library. For business meetings, there is a business center.
The tour assistance desk of the hotel will help you book an excursion. For the free movement around the city, the hotel offers a transfer for you. Accessible for guests with disabilities: the elevator helps them to go to the highest floors. At the guests’ disposal, there’s also a laundry, dry cleaning, an ATM, ironing, press, car rental, a safe-deposit box and a concierge.
The staff of the hotel will be happy to talk to you in English and French.
The hotel's awards
2023
The 17th World Luxury Hotel Awards
Facts about the hotel
Year of construction
2010
Type of electrical socket
Type G
220 V / 60 Hz
Number of rooms and floors
1650 rooms • 60 floors
paid for separately
paid for separately
paid for separately
paid for separately
paid for separately
paid for separately
paid for separately
paid for separately
paid for separately
Check-in |
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After 16:00 |
Check-out |
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Until 12:00 |
Accommodation of children | Price |
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At the age from 0 to 6 years if their parents or guardians are staying in the same room on extra beds | Must be clarified on the spot |
Maximum number | Price |
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Must be clarified on the spot | 250 SAR per guest per night |
Upon check-in guests should provide a COVID-19 vaccination certificate and Tawakkalna App.
The bed type in this hotel is "subject to availability" for all the categories. |
In cash | By bank card |
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In the currency of the hotel — SAR |
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one. |
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to [email protected] |
Excellent
Based on 4954 reviews from guests around the world
Cleanliness
8,4
Hygiene products
Location
8,8
Meals
8,5
Value for money
7,3
Room
8,5
Service
8,5
Wi-Fi quality
10
Registered service mark in the European Union