Name: La Mona Loiza
Address: Calle las Marías, Santurce, Santurce, Santurce, 00911, Puerto Rico
Rating: 0

Smoke-free property

Outdoor furniture

No elevators

General

Laundry

Services and amenities

Free Wi-Fi

Internet

Pets allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Condado Beach

Isla Grande Airport

Luis Munoz Marin International Airport

La Mona Loiza

Santurce

The property was okay, nothing special. I didn’t get my check in information on time, so I had to reach out to two different people to be able to get the situated, very inconvenient since I already had my luggage and had to wait on them. Small bathroom/shower in the room, and the washer and dryer on the property does not work. You get what you pay for, but l would rather pay more next time and book elsewhere than to stay here again.

So I stayed for 6 days and 5 nights and I only had a few problems which I am going to list, but overall the property isn’t bad. When I booked I ask and was told that I could check in early because my flight landed @ 5/6am. Upon arrival I called the host and they told me I had to wait until 10am until I could receive the code to everything and pay a 80 fee on top of it. I didn’t mind the fee because I was told about that but I was also told that I could get into my room @ 5/6am. After entering the room wasn’t bad, not what I expected but it wasn’t bad. I had 0 bugs and rodents. 2 towels (no wash cloth), the tv and AC worked, with a working fridge and freezer. They are not a up and close business so everything is over the phone so be aware of that when booking. But for the price and area it’s okay. It has a nice little view, a good place to get Ubers, a super market for convince down the street and a lot of good food and drinking spots. Personally I rate it a 6/10. If they work on communication and maybe update a the rooms to have more outlets u would give it a solid 8/10. But definitely book after 10am or around 2pm that’s when you won’t be charged $80

I was very happy with my stay. It was important for me to have a small kitchenette for breakfast and coffee, and it worked perfectly for my needs. The room was spacious and clean and the AC kept it very cool and comfortable. Knowing that the staff was unavailable after 6 was a little nerve wracking, although we didn't end up having any issues. I was unaware, also, that there wouldn't be service during the day, so the room got pretty dirty.The area was quiet after 9:30 pm which was very welcome. Super convenient location, most places we went were only 5 minutes away. Parking wasn't too bad, we usually found a space on a side road about a block away.

We arrived after a delayed flight only for the key to not be in the lockbox as it was supposed to be and it was 1am. Tried contacting with no help and they refuse a refund. Went to the hotel across the street and was told this is very common. Do not book here.

There is no elevator on the property so had to walk up several flights of stairs with heavy luggage. My room did not have any towels nor did the tv work. Shower head barley has pressure and water just trickles out. Property has no front desk and request or issues have to be made through messaging on Expedia and of course they did not ever respond or follow up about the issues

Was a very good stay overall, sometimes communication with the front desk was troublesome. My room happen to face the street and the building is not very sound proof. Puerto Ricans love to drive with their horn, and so at all hours you get excessive road noise and people honking at each other which is annoying. Also wish the AC got just a little bit cooler in the rooms but all in all a great stay. I would recommend them again, and the price was right. The room was clean, the sheets were clean, the bathroom was clean, the place had hot water and a small kitchenette, all in all a really good time.

Good stay overall.

The area was close to the beach and had places to shop. Room was clean and nice.

Okay.. I NEVER write reviews,  but I will for this one. I was very skeptical at first because the past reviews weren’t the most appealing to say the least , some have even wrote its a scam and it’s not!! but for anyone who’s interested in  staying at LA Mona Loiza Do it!! First off yes, they respond through text only (no phone calls) but they were very prompt at answering any text or questions I had! Monica was absolutely sweet and took care of any concern I had! The property was very clean and quiet. I saw some complaints on loud music (NOPE not one night even through the weekend) , roaches (NOPE, not one single bug in sight) my room was clean , the bed was comfortable. Hot water every single day all day… I don’t know what others experienced but I was so pleased and happy. I traveled with a child and never once felt unsafe. There’s also a washer and dryer (free to use just bring your own detergent) It’s in a very convenient location, walking distance from a pharmacy, restaurants, coffee shops etc. The property was easy to find as well and gated! The TVs worked just fine and also the internet! It’s a short 10 min walk to the beach as well. I was soo happy with how our first trip to a Puerto Rico went. Thank you Monica and your staff. 😄.

I would overall recommend La Mona Loiza but anticipate some miscommunication when you go to find the building, room location and physically getting into your room (make sure to use the lockbox and not the door code).Although the check-in instructions are clear, we found that they were irrelevant at times. For example, we were instructed that our room would be on the second level (room #8) when in actuality it was the third level and room #18. Also, the directions given on the check-in message did not match the instructions posted next to the door.Our room was very clean but the television was unable to find channels. It wasnt a big deal for us but Id assume some guests may be disappointed that there is no television. Although there were many miscommunication issues, I think the price and location are perfect for anyone coming for either a short or long term stay in Puerto Rico

La Mona Loiza

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