Estoril 7 Apartments

Well, I actually checked the review before booking and thought its better to go with a Airbnb place which turned out to be horrible. I had booked this place as a backup. I ended up going there and was pleasantly surprised. The apartments are very good. The service from front desk is exemplary. Tiago, John Carlos, Fathima and Alex - all of you were amazing and very helpful. The lady at the breakfast room was great as well and she loves the kids and helps them out. Let me provide more details. 1. This is not in Lisbon.. It is in near Sintra which is 30 miles away. 2. You better have a car. This place has buses and you have uber operating unofficially, but without a car it is not great. The buses cheat as good as cabs in a third world country. 3. This place is windy because of the location. It is right near the hills and you sometimes hear the wind noises and is tough to walk back from the back parking lot during windy times. 4. Cascais shopping on the other side of the highway is walkable and I went around 10 pm by walk and you can get everything you need there. It is a safe walk as well. The shops are open till 11 pm and restaurant's till midnight. Things they can improve on: 1. When the guest checks in, please give them a list of services offered, let us say how laundry can be done, swimming pools hours etc. 2. During check in, please prove a list of things that can be asked for the kitchen. Such as dishwashing liquid. These things must be always left there. For example, a knife was not there in the kitchen and I ended up buying it. But how can there be a kitchen without knife. 3. One day, I had asked for the ben linen to be replaced and the service lady could not do it as the laundry machine was broken. While I accept this is a abnormal situation, I think there must be enough buffer to cover these issues. Ok, now why the 5 star.. Well, this place is above 4 star because of its front desk and the breakfast and the rate you can get. For that price with underground parking included and the safety of the place, with location in mind its really good. Tips: Even if underground parking lot is full, drop your family there and ask them to hold the back door open for you. This way you avoid the windy walk back from the parking lot.