Name: Dobranoc Hostel
Address: Ulica Strzelecka 20/8 61-846 Poznan,ul. Strzelecka, Poznan, Poznan, Poznan, 61-846, Poland
Rating: 8

24-hour reception

Smoke-free property

Newspapers

Ticket assistance

Television in lobby

Express check-in

General

Laundry

Safe-deposit box

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Cafe

Common kitchen

Restaurant

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Library

Recreation

Business center

Business

Playroom

Kids

Pets allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the hostel

Poznan Archaeological Museum

Stary Rynek

Musical Instrument Museum

Old Town Square

Andersia Tower

Poznan Town Hall

Franciscan Church

Historical Museum of Poznan

Dzialynski Palace

National Museum in Poznan

Royal Castle

Imperial Castle

Poznan Philharmonic

Poznan Grand Theatre

Poznan Cytadela

Poznan Palm House

AquaPark Termy Maltanskie

Poznan Zoo

Poznan Lawica Airport

Dobranoc Hostel

Poznan

Terrible place. Really don't go. Nothing else to say.

but we need 200 characters, so I am happy to mention that instructions in the check in don't make sense, that you cannot enter the property between 11pm and 11am... 

the management is inexistent, they don t pick up the phone, nor are they ever willing to help. 

DON'T GO TO THIS HOTEL

Terrible place. Really don't go. Nothing else to say

Check in was difficult. No free parking. Faulty plumbing. Nasty manager. Restaurant not open. Terrible room deodorizer smell. 
No lift.  Just be aware it is inexpensive and close to Old Town but anyone with mobility issues should not book!! Old Town square is completely under repair. Wait a while until it is finished. It will be wonderful eventually.

Difficult place to stay.

Brilliant location, 2 minutes walk to the square. Nice sized apartment, small but functional kitchen and bathroom. No lift., though. Very clean. A few small things wrong such as little storage space, bathroom floor slippy as drain a bit slow to drain, no shelf in shower. Fans linked to light in kitchen and bathroom should be separate. No carving knife in kitchen. However it was very quiet and would highly recommend. 

Nearly perfect

I’m going to try and be as fair as possible with my review after the way a complaint was handled whilst staying at this property. I’ll start from the beginning!

I saw the property on Hotels.com, my regular go to for accommodation whilst travelling. I loved the location and the pictures posted for the accommodation and was happy with the price. I booked to stay for two nights.

I received my email at bang on check in time the day of check in and found the property easily. The instructions to get my key were clear, simple and very easy to follow and I was inside in no time at all. The first impression is elegance and class. The lobby area, albeit it “personless”, is very nicely decorated and the communal hallways are delightful. Extremely well presented. The hotel is moments walk from the main market square of Poznań and very centrally located. This was really useful to me being a tourist.

I was given a room on the second floor, room 203. The room in all honesty was somewhat underwhelming, given the pictures that are shown online, they’re clearly very professionally done. I was expecting more of an apartment style place, though it was just a bog standard hotel room. Nevertheless it was clean and bright. The bathroom was very small, but again clean and functional. Toiletries and towels were provided as were a hair dryer and tea and coffee making facilities.

I left my belongings and headed out for the afternoon to explore. After a long and cold afternoon out and about I decided to come back to the hotel earlier and have a restful evening. The rooms are fitted with great smart TV’s and excellent Wi-Fi, so I was able to access my Netflix account and enjoy something on the TV. This was sadly where the enjoyment stopped.

Whilst I appreciate my main concern was no fault of the hotels, the way in which it was dealt with was less than satisfactory. You should be aware that this is a very old building that has been converted and as such the walls between the hotel rooms are paper thin. I don’t just mean thin, I mean I could hear every single word of the conversation being had next door as well as the multiple orgasms that the lady in the room appeared to be having all evening!

I messaged the number provided at around 10pm to ask if an alternative room was available. I received a prompt reply explaining that no rooms were available (though they were available to book online which I found strange). The person who replied advised they would contact the people in the next room and ask for them to be quieter. I was happy enough with that and dozed off around 11:30pm. At 2am, the couple making the noise returned banging doors and shouting. Almost like they were defying the request to be a little quieter. The corridors in this place echo the slightest noise and again I was awake. They continued shouting and having sex (I guess they were at least having a good time) until around 5am.

The aforementioned noise, mixed with cheap pillows, a badly sprung mattress and two of the tiniest single duvets I’ve ever seen resulted in a night of no sleep and a ruined day the next day due to being so tired from the night before - though I dare say not nearly as tired as she must have been!

I messaged the hotel staff again the next morning to enquire as to whether another room had became available so that I could be relocated to another part of the hotel. The hotel replied by text message asking for money to change rooms. This very thing is the reason that I’m sadly not able to recommend this hotel to anybody reading this review.  I appreciate fully that not all rooms can be soundproofed and again, the noise of other guests is not the fault of the property, but as a paying guest, I have the right to good customer service and a room change request is one of the most common and simplest requests in the hotel business. It’s also one of the easiest ways to promote good service recovery. To be asked to pay is completely unacceptable and disgraceful service. 

Be under no illusion, this is a budget hotel, albeit “higher end” budget, but customer service should always be a part of the product, it’s your guests that keep your business alive! I note from other guests reviews that customer service levels at this property are way below standard and instead of trying to find any given opportunity to extort money from your guests, which is clearly what you were trying to do in this situation, I urge you to show some compassion and understanding to people that choose to stay with you and contribute to the success of your establishment.  It isn’t my concern as a guest that your staff will need to clean the room. It’s their job and part of being a hotelier. It certainly is your concern however, that your guests are looked after and comfortable whilst they’re staying with you and that you at least try to problem solve when things go wrong. That’s the commitment you make when deciding to run a hotel. Please do not treat people like they are an inconvenience to you, there are many other places available for people to stay.

The hotel messaged back when I questioned the extra money that they asked for to change rooms and told me that as I didn’t message again at 4am, they weren’t aware that there were any further problems and that the people who had been noisy had now checked out, so there was no longer a problem. Respectfully, I’d been awake most of the night and really didn’t fancy a conversation by text message at 4 in the morning.

My stay at this venue was ruined by noise. If it’s a quiet place that you are looking to stay at, (which is all I wanted) this most definitely isn’t for you. It’s one of the noisiest places I’ve stayed at and sadly it took away the enjoyment of my trip to Poznań.

I choose this accommodation in good faith and paid the money that they asked for. Once they had my money, it ended there. I was not important to them, nor was my custom. I will not return on my next visit to Poznań, nor would I recommend this accommodation to anyone else visiting. 

I’d like to make it clear at this point, that it wasn’t the quality of the accommodation that has lead me to leave a negative review.  On the contrary, there’s nothing more that I love than leaving a nice positive review having stayed at a new hotel on my travels. I’m very much for supporting travel and tourism, given what the world has recently been through. That should have taught you how valuable your guests are, but clearly not on this occasion. The room was perfectly adequate. Nice and warm, clean and reasonably priced. It’s your apathetic approach to dealing with the simplest of issues, which in my opinion makes for an unpleasant stay. 

By far the worst customer service in years. I work in the travel industry and stay on average 15 nights per month in various hotels around the world, but this the first time I’ve been made to feel silly and unwelcome. A total disappointment.

To end on a positive, I hoped for the best on my second night and fortunately, I believe the room next door was vacant, luckily for me. I managed to rest suitably.

Average hotel, let down by non existent service.

Two only good things, close to old town and cleaning staff
Otherwise not recommended at all
Charged for extra towel
WIFI hopeless
Can't open fridge because of dishwasher
Terribly built
Person on email contact extremely rude, called us disabled because we wanted to be on the first floor
Never again

Don't go

In a quiet street, but a few meters from the market square (where unfortunately there are works and they will have until 2023) is this really clean, cozy, well decorated (and of course cheap) structure.

Really good accommodation in Poznan

Extremely rude staff!!! Avoid! After leaving honest review on Hotels a man from apartment phoned me and called me "Jebana Baranica" in Polish which means F... g cow.
There is no service desk and the only contact with anyone is through phone which they not answering. Apartment very small, hot, noise from outside. And if you leave 5 minutes later from hotel paid parking you have to also  pay for that extra hour.

Rude man, avoid!!!

Spent one night in Poznan.  Such a lovely city.  This hotel was modern but unfortunately the noise levels were appalling.  People shouting outside in the streets, banging doors and drinking in the corridors.  None of us got a wink of sleep.  Avoid!

Teresa

1. No kitchen available to guests 
2. No luggage storage facility. It looks as though every square inch of usable space was made into a bedroom. Convenience facilities are non-existent.
3. Although card details are taken for the deposit amounts, it is not made clear that the deposit is taken a few days before arrival and not at the point of booking. In my case I booked in January or so and by July had a new card so the deposit didn't go through and I risked the booking being cancelled.
4. Lack of customer service skills. Emails answered insufficiently with no guidance for available options. Change of room? Yeah, got such and such but who cares cares about actually quoting a price.
5.When I queried my second booking before return flight (just in case, so I could avoid getting the "bounced deposit payment") I was told not to worry as they now had my new card details. Lo and behold, booking cancelled. I contacted them immediately and was told that my room was no longer available. Funny that, that looked like a double booking to me.
6. Reception service is only available 8.30-4.30. Need assistance outwith these hours? Good luck.

I doubt I'll be staying here again.

Not impressed

We booked to rooms for 1 night. It’s very central, 2 min.walk to the Stary Rynek. The rooms are clean and beds are comfortable and even you can watch Netflix on tv. But is one big minus and is the very unfriendly, uninterested and some hostile staff, who makes the stay a little bit scary at times. It’s a pity for a place with so many possibilities dued  to the superb location.

Dobranoc Hostel

Main amenities of the hostel

Location

Available rooms

Location

Description of the hostel

What other amenities are there?

Policies

Check-in terms and conditions

Payment