Crystal Suites Chez Helena

Name: Crystal Suites Chez Helena
Address: ul. Szeroka 14, Krakow, Krakow, Krakow, 31-053, Poland
Rating: 9.8

1.3 kmfrom the city center

from $ 151

Fantastic

389 reviews

9.8

Frances S

I stayed at Crystal Suites Chez Helena for 5 nights with my adult daughter in August 2025. The apartment is in a town house building, conveniently located in kazimierz where it literally next to the old synagogue, several restaurants in front of the townhome, bars and shops within several minutes walk. From there, we walked to Old Town, Jewish Ghetto, and Schindler's factory museum within 20 minutes! The place itself is very clean, quiet and air-conditioned. It's spacious, compared to a suite in a hotel. It has the living room, kitchen, bathroom and best of all it has a personal washing machine, a private little yard! The decor is sort of French country interior which we liked it very much. What's worth mention is the host/property manager Anna. Her hospitality and kindness in her service is the best I've ever seen. Besides checking-in and out, she provided a lot of tourism advice, and even helped to book a couple of dinner reservations. Anna provided the ideas/locations/timetables for gifts/souvenirs/public transportaion/tour choices, making us feel that we have a local friend in town for insights. Her communication through What'sUp App is always timely with excellent English. In a nutshell, I highly recommend this place for your stay in Krakow.

Popular amenities

Free Internet
Transfer
Parking
Suitable for children
For guests with disabilities

Location

Old Synagogue • 90 m
Wawel Castle • 820 m
Smok Wawelski Statue • 1.1 km
Oskar Schindler Factory • 1.1 km
Planty • 1.2 km

Available rooms

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Location

Kazimierz, ul. Szeroka 14, Krakow

What's nearby
Old Synagogue • 90 m
Wawel Castle • 820 m
Smok Wawelski Statue • 1.1 km
Oskar Schindler Factory • 1.1 km
Planty • 1.2 km
Manggha Museum of Japanese Art and Technology • 1.2 km
St. Mary's Basilica • 1.2 km
Cloth Hall • 1.3 km
Town Hall Tower • 1.3 km
Main Market Square • 1.4 km

Places of interest
Jordan Park • 2.3 km
Polish Aviation Museum • 3.7 km
Kosciuszko Mound • 4.0 km
Krakow Aquapark • 4.8 km
St. Stephen's Church • 69.4 km
University of Silesia • 69.9 km

Airports
Krakow John Paul II International Airport • 11.3 km

Train stations
Krakow Central Railway Station • 1.4 km

Description of the hotel

Location

«Crystal Suites Chez Helena» is located in Krakow. This apartment hotel is located 1 km from the city center. You can take a walk and explore the neighbourhood area of the apartment hotel. Places nearby: Old Synagogue, Wawel Castle and Smok Wawelski Statue.

At the apartament hotel

Free Wi-Fi on the territory will help you to stay on-line. Specially for tourists who travel by car, there’s a parking zone. Want to have an excursion? Consult the tour assistance desk of the apartment hotel. The staff of the apartment hotel will order a transfer for you.

At the guests’ disposal, there’s also a laundry, dry cleaning, ironing and a safe-deposit box. The staff of the apartment hotel speaks English and Polish.

Room amenities

Guests will find the following in the room: a DVD player and a TV. Please note that the listed services may not be available in all the rooms.

Facts about the hotel

Type of electrical socket

Type C

230 V / 50 Hz

Type E

230 V / 50 Hz

Number of rooms and floors

5 rooms • 3 floors

Services and amenities

General

Air conditioning
24-hour reception
Smoke-free property
Heating
Ticket assistance
Washing machine
Express check-in/check-out
No elevators

Rooms

Non-smoking rooms
Fridge
Family room
Cable TV
DVD Player
Hairdryer
Flat-screen TV
Shower/Bathtub
Wardrobe/Closet
Linens
Toiletries

Accessibility

Accessibility features

Services and amenities

Iron and board
Luggage storage
Laundry
charged separately
Safe-deposit box
Dry-cleaning
charged separately
Luggage storage
Iron

Meals

Breakfast
Microwave oven
Coffeemaker
Bottled water
Kettle

Internet

Free Wi-Fi

Transfer

Shuttle
charged separately
Airport transportation
Transfer services

Languages Spoken

English
Multi-language staff
Polish

Tourist services

Tour assistance

Parking

Parking nearby

Pool and beach

Beach/pool towels

Kids

Family/Kid Friendly

Pets

Pets Not Allowed

Health and Safety Measures

Extra decontamination measures
Additional measures against COVID-19

Conditions of accommodation

Check-in and check-out

Check-in
After 13:00

Check-out
Until 11:00

Conditions of accommodation

Check-in and check-out

Check-in
After 13:00

Check-out
Until 11:00

Additional information

Know Before You Go

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Fee for buffet breakfast: PLN 55 for adults and PLN 55 for children (approximately)
Airport shuttle fee: PLN 99 per vehicle (roundtrip)
Airport shuttle fee per child: PLN 99
Early check-in is available for a fee (subject to availability)
Late check-in fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.