Name: Philippine Gateway Hotel
Address: AH26, Surigao City, Surigao del Norte, Philippines, Surigao, Surigao, Surigao, 8400, Philippines
Rating: 5

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Location

Surigao Airport

Sayak (Siargao)

Philippine Gateway Hotel

I went to Surigao purposely for business meetings and secretly to indulge myself in eating crabs. So,  craving satisfied with our sumptuous lunch here. Yummiest, not only in their crab dish but the other dishes as well. The food here is so delish! Will definitely come back here with the family next time.

Gateway Hotel is where we bring guests! Most of our functions are also here at Gateway. Food is always good! They have a pool open for a minimal fee. Chinese Pilipino & international cuisine. Staff are always courteous.

I visit Surigao once or twice a year and normally eat at the hotel a few times each visit, not because there’s anything special about it but there’s not anything a whole lot better here.  My previous visits mirror most of the other poor reviews.  This trip we tried our luck again and found the service, food, and cleanliness much improved.  The place was packed even at 4PM but the food came out after a reasonable wait, piping hot. Never stayed in the hotel so I have no comment in that area.

Since we live in this city, we find Gateway Hotel the best in dining pleasure.
Their food is always properly done and tasteful.
Service is ok, staff courteous.
We always bring our guests here and they have never disappointed us:)

Surigao

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park access

Yummiest!

Much Improved Restaurant 

Food always good!

Always good food!!

Given the room rates and the fact that this is a standard-class hotel, this would be the best place you could stay in Surigao City. The hotel seems to have been recently renovated. The room I got was clean, and everything (including the air conditioner, bathroom, and refrigerator) was working.

While the complimentary breakfast offers minimal choices, it is a buffet rather than a plated breakfast. For those who want to have specific things at breakfast, I would suggest you either bring it with you or store it in the refrigerator; if not, buy it from the Gaisano Mall down the street.

Best choice when in Surigao City

Philippine Gateway Hotel
Its good they are undergoing renovation or else they will be overtaken by new hotels. Our room was renovated already. The wardrobe cabinet & beverage corner is very chic, has ample shelves/storage space in the room. The bathroom is wd soap, shampoo & toothbrush wd hotel logo, but floor tiles is slippery that caused us to slip several times in the shower area though not serious, no toilet paper holder & lavatory faucet is loose that may easily break; the shower area is cramped wd the ready made cubicle for shower, hot water is centralized not the portable type. Faucets are wd the convenient lever type. The beauty of the bathroom renovation was compromised by the work on the old door & jamb. Lacks mirror fronting the dresser/table since its behind the beverages. New beds wd adequate power outlets & light switches at the side. These are the marked improvements aside from fresh coat of paint. Their transformation is a work in process but rather slowww which shld have prioritized the lobby area that is still on going after several years. One of the few hotels in the area that has a swimming pool.

They have retained their buffet breakfast wc has at least 3 main choices, and 2 choices of fresh fruits. You can opt for a continental breakfast wd the choices. Service here was good. 

We attended a function at Sagisi and it is dirty. We stayed for 4nights without fixing their wifi. Parking lot has no overseer, you can park occupying 2slots and motorcycles & cars can park without consideration if other cars can easily pass.

Make-up of room is bad, they dont remove dirt sticking on the floor. Beddings has some insect that left me itchy on my legs wd bites. I found some things under the bed belonging to the previous occupants.

Slow renovation

I stayed here three days two nights attending a seminar workshop. Rooms may suffice, toiletries available, quiet clean bathrooms, no room slippers, internet good, buffet breakfast fair, staff accommodating but not diehard friendly esp. the waiters, conference room not cold just cool, warm near the stage, ample parking, and loc. in the city outskirts. 

May suffice

We contacted the hotel before booking rooms to confirm children's pool access.  Upon arrival (8 adults, 2 children), we were told the pools were closed for maintenance; negating the entire reason for choosing that hotel.  Rooms were ok - bathrooms needed work.  Restaurant was ridiculous.  Ordered a bacon cheeseburger, took more than an hour before it was ready.  Everyone else decided to order out, so placed order for burger, then traveled to the mall and bought fried chicken, etc.  Long line at the Jollybee, but still returned and delivered everyone's food before burger was ready.  Was charged 400 Philippine pesos (about 8 dollars) for 3 slices of bacon - an "add on".

Pool Closed, Restaurant Expensive, Rooms Average

Entrance to hotel parking was misleading.
Hotel Rooms were worn out and old with unpleasant smell, old wooden beds, worn out towels and in totality needed renovation and upgrades.
Concierge service was poorly handled. Our baggages were mistakenly loaded to another vehicle by the guard!
Restaurant staff and even the manager that day were unfriendly and condescending. They were more concerned on the number of excess persons than their services. Food was ordinary. 
When we checked in late at night, teens who partied in their ballroom were so loud in the lobby the staff did not even mind calling their attention. 
Front desk people were not that accommodating.

Our short overnight stay was disappointing.
Hotel looks nice and welcoming on the outside but once you have checked jn, it gave us only dismay.

Disappointing

My wife and young child are current guests. The shower door was out of alignment and shattered. My wife suffered small cuts to her hand while my daughter was taking a shower. They added insult to injury by charging us for the shower door.  Perhaps it’s my American sensibilities but there is no way this would pass in the states

Philippine Gateway Hotel

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