Name: 5-Star Suites Punta Paitilla
Address: Avenida José de la Cruz Herrera Panama City,Avenida José de la Cruz Herrera, Panama, Panama, Panama, Panama
Rating: 6

Location

Panama Pacifico Airport

Tocumen International Airport

Marcos A. Gelabert International Airport

Enrique Adolfo Jimenez Airport

5-Star Suites Punta Paitilla

Panama

I reserved a place, like I usually do, through booking.com to stay in Panama city at this place for 4 nights. Soon I realized that the address didnt have any number, the location on the map was not correct, the name of the of the place is non existing, and that the contact phone number provided was in the US. When the taxi driver couldnt find the place I tried to call to the provided number which was non existing. After driving around for 4 hours, paying extra money to the driver, not being able to contact booking.com to an UK number, because they do not answer  and tired of searching, some helpful locals could recognize by the pictures that the place was either HARD ROCK HOTEL or HOTEL RIU. After going there, none of the hotels had a reservation on my name at these places, but HRH confirmed that the pictures were theirs. They also said that some people own privately apartments in the same building and that they do rent them. The problem is that NONE of this is stated by the advertiser. So you have no idea where to go, whom to contact, and what to do. Tired of trying to solve this I finally stayed and booked the HRH, for more money, and I will be probably charged by the property for 1 night, because of canceling the reservation. 
This is simply ridiculous, because what these ppl probably do is to compete with HRH, what they are probably not allowed to, so they hide all the details. If I would have known that this is the HRH I wouldnt have probably even booked it, because this was NOT my choice. 
Hopefully this is the end of these swindlers.

Beware! This is a FRAUD!

Breakfast included

Free Internet

Transfer

Parking

Suitable for children

Swimming Pool

Fitness centre

Bar or restaurant

For guests with disabilities

Conference hall

Spa Services

Ski slope nearby

Beach nearby

Air-conditioning

Pets allowed

Jacuzzi

Private Bathroom

Kitchen

Balcony

View from the window

Smoking allowed

Electric car charging

5-Star Suites Punta Paitilla

Location

Available rooms

Location

Description of the hotel

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