Name: Skaret by Vander
Address: 25 Storgata, Tromso, Tromso, Tromso, 9008, Norway
Rating: 0

Elevator/lift

Smoke-free property

Express check-out

General

Accessibility features

Wheelchair Accessible

Accessibility

Free Wi-Fi

Internet

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartament hotel

Tromso/Langnes Airport

Skaret by Vander

Tromso

Great place! Everything great except the communication. Either fix the app (that's needed to get in the room)or, even better, get a reception that can help.

Great but the app is horrible

Nice apartment with kitchen, everything is new, there is a dishwasher and an oven. It is in the city Centre, the supermarket is around the corner. The rooms are not very big.

Everything was perfect except missing a proper reception - most people struggled with entry and the key app does not work often. Also restricted access late evenings on weekends and have to use basement to enter - strange else all good and one can stay there as long as they are ready for the above . General quality was top!

Nearly there

We stayed at the apartment during the October half-term. The building is pretty new and we'd seen from other reviews that guests who'd stayed had issues with construction work. We therefore got in touch beforehand to ask if work had finished - which we were told it was.Unfortunately, on two nights we were there it sounded like someone was fitting kitchens or new units from 11 pm to 3 am.I can understand the need to allow guests to stay at the apartment whilst some work still goes ahead, although clearly, not enough thought has gone into the best way of doing this. If there are unfinished apartments guests shouldn’t really be staying on the same floor as the work, let alone directly next door. And if there is work going ahead anyway, it absolutely shouldn’t be exclusively done during nighttime hours. Had the booking and administration team been upfront with us when I initially asked about potential construction we most likely wouldn’t have booked the apartment. We feel deceived as a result and it has spoiled the enjoyment of our trip. I have since contacted the apartment but after several emails back and forth with Julie and Jon, they have gone quiet.

Unfinished apartments and construction noise

Self catering. Warm place to wait and leave luggage while waiting to checkin. Issues using Bluetooth app for key took a bit of getting used to.

The first room we were given had a window that looked into an internal courtyard with a sushi restaurant, where diners can see in. For a country with little winter sunlight this was awful. After complaining about the false advertising, as the listing showed windows, we were moved to a 2nd room with broken lights. Only our 3rd room worked as expected, but this second move  move meant repacking and unpacking again. Check in was difficult - the payment website didn't update UI to say payment failed, so we thought we'd paid, but when we turned up and were trying to fix this issue the lack of check in desk made this tricky to sort out, and their website account was useless. Even on payment, the email with check in instructions didn't arrive! There were other couples confused by check in aswell. Honestly, don't bother booking, it's not worth the risk of ending up in a windowless room for days!

Bad check in, some rooms have no windows

The information provided said that you will receive an email 24 hours before check in. The day of my check in, I had not received my email. I had to contact them and they said they would send it. I finally received the email at 2:59pm for a check in of 3pm. As I inspect the room, the bedding did not appear to be that clean as I found hairs on the sheets. Everything else was clean. Almost ran out of shampoo as it wasn’t refilled prior. The location was great. Next to a grocery store, shops and bus stops and within walking distance to the city center. My room faced the interior of the hotel so I had to keep the curtains closed at all times unless I wanted to watch the people across from me. It was surprisingly quiet as well despite having a room directly in front of the elevators. Breakfast was not good, I say not worth it. There is one person handling breakfast who is also responsible for cooking and cleaning. The food was mostly drying in the warmers and there wasn’t much options. Overall good location, even had a gym and laundry room, required reservation as there are only 3 machines.

Everything was perfect but there were 2 little details that can be get checked. The first one, since they put soap in the kitchenette and the bathroom, they should put soap/shampoo on the shower too. The other point is that i had to leave at 7am and had to use the basement exit, so i had to carry all my luggage upstairs, what was a bit uncomfortable at that hour. I think it would be good if the door on the first floor could be used from the inside.

New apparthotel, when you needed NY thing there was someone there to help.

Everything is excellent. The room is large. Location is excellent. Staffs are helpful. Good value for money.

Skaret by Vander

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