Name: Klosterhagen Hotell
Address: Strangehagen 2 5011 Bergen,Strangehagen, Bergen, Bergen, Bergen, 5011, Norway
Rating: 9

24-hour reception

Smoke-free property

Heating

Newspapers

Garden

Terrace

Dryer

All Spaces Non-Smoking (public and private)

Outdoor furniture

General

Non-smoking rooms

Room service

Family room

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Ironing

Laundry

Safe-deposit box

Luggage storage

Wake-up service

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Breakfast in the room

Packed Lunches

Bottled water (at extra charge)

Kettle

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Library

Hiking

Recreation

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Bergen Airport

Klosterhagen Hotell

Bergen

You feel welcome as soon as you walk through the door, The staff were really nice & Helpful.
The room I had was clean and adequate for my one night stay, plus the breakfast was a nice layout with plenty to choose from.
Hotel is a small walk to the City Centre and if you are joining the Havila/ Hurtigruten vessels at the Jektevik terminal, it’s only a 10/15 mins away.

A Lovely place to stay

Excellent hotel with exceptional service (Viktor checked us in) . 
Lovely clean and warm Rooms.  10 mins walk from tram station. Close to Bergen port area. 

Breakfast was amazing with excellent  choices.
We stayed 3 nights and thoroughly recommended 

Enjoyable stay

I stayed in the hotel 3 nights. I think my rating would have been very different was I given a different room. I checked-in around 4pm, you pay at check-in. Then I went upstairs, saw the room and went back down to the reception to explain my concerns (room size, how to turn on the heater and height of roller-blind) and asked if they happened to have another room available, but they didn’t. The staff was kind and professional and you could see they wanted to do their best job and make guests happy, as a matter of fact my complaint is aimed at owners/management because the staff cannot change rooms.

Positive:
The purpose of the hotel, it’s a place where training is provided for workers to be reintroduced to work. Location (beautiful and authentic neighbourhood, not too touristy + 10 minute walk to Bryggen and the Fløibanen. Everything was walking distance and the area feels safe for a woman travelling alone. Nice common areas. Good savoury breakfast.
They had plant-based milk at breakfast if you asked for it (another guest used it, too, so it’d be good to leave it outside as an option all the time). They serve free waffles to the guests in the afternoon every day.

Negative:
At breakfast there isn’t anything sweet (no pastries or even a strawberry jam so you can put some on bread with butter). The room was claustrophobically small and uncomfortable to move in, you’ve got to walk over your bags and there was little to no space to put clothes/belongings. There’s not a photo of it anywhere on the website / booking portals and it’s not difficult to understand why. The booking details stated I’d have a single bed, so I don’t know why there was double (which would have been great had it not taken up 90% of the space). It wasn’t a proper double bed with a headboard, but 2 singles together with a thin double mattress which dropped in the middle. It felt like sleeping in a sofa bed, I had to sleep close to the wall because of the drafts of cold air coming in from the window just behind your neck. There wasn’t a bedside table/shelf to put things on. The room was freezing cold when I arrived, the only radiator was off (set to 16 degrees), it was 4 degrees outside. The old window isn’t suitable for the Norwegian wind or the noise coming from the road. There is no cosy/charming atmosphere in the room, the furniture hasn’t been arranged in a convenient manner, it feels like a storage room where a bed has been randomly put. Not even a decorative cushion. On the tv there isn’t any channel, you can use it by connecting it to your Netflix etc (this is explained in the room information). The cord to pull the roller blind up/down is fixed so high that I needed to stand on the bed each time. To have some daylight and see the view you had to pull it up, but then everyone saw inside (1st floor). Curtains (a dark set, and a transparent/light set) would be better.
The bathroom sometimes smelled bad. When I first arrived there was a previous guest’s (I guess) long hair stuck to the mirror. There is no shower tray, so the whole floor gets flooded. The shower head doesn’t stand in its place, you need to hold it in your hand (unless you use the rain shower head above, but then you’re forced to wash your hair every time, not handy if you’ve got long hair).
I knew and understand it’s an ancient building, but I think that as it has been turned into a business for paying guests (a hotel!) guests’ comfort should be the first concern and basics should be provided: a comfortable bed, warmth and everything should work. It’s not a private house. Each and every room should be up to standard and part of the earnings should be invested in maintenance/improvements. I’m afraid I was unlucky and got the worst room of the hotel, judging from the photos and the amount of excellent reviews.

The room looked nothing like the photos

It was incredible beautiful!
So cozy, quite and comfortble:)
A very kind Staff, perfect breakfast and friendly other People.
Warm and clean rooms with a nice view to the Mountains of Bergen! 
We enjoyed our Trip, the landscape and good People.

A perfect Stay

When we arrived at the hotel we were exhausted after the plane trip from the US, the staff could have not been more friendly or obliging toward us. Senior citizens, please be aware there is no elevator service on premises. The staff helped us carry our HEAVY bags up the stairs. The room was small and the floor in the shower was slippery but all in all, it is a Great place to stay in a lovely neighborhood.

Lovely place to stay with a very good breakfast

Excellent hotel in nice location. The room was clean, bed was comfy and facilities were good. The breakfast was excellent, good range of items and delicious choice. Everything was fresh, beautiful fresh bread every morning. 
I liked the location, very quaint and nice views around the area. 
Would definitely recommend and stay here again if I come back to Bergen. 
No downsides to the stay. 

Excellent hotel. 

i loved mostly everything about the hotel. breakfast menu could be wider. breakfast menu was lacking more warm meals. i bought smallest room with double bed. the room was really small. but if you travel with backpack, its perfect

everything was clean and nice, for fare price

The Klosterhagen Hotel is the perfect place to stay while visiting the area. The staff is always on point, breakfast is free and delicious, and the location is just a short walk from all of the sights in town. Plus, there's plenty of parking available for guests! I can't recommend this hotel enough for your next visit!

It's in a fantastic place

Perfect location for us visiting family at Nordnes. Also a short walk to city center.
A cosy, small hotel with very serviceminded staff.
You will feel at home at Klosterhagen hotel!
Will for sure come back!

Cosy hotel

Nice hotel in center, on a little hill with public gardens all around and fantastic views on Briggen and the harbour.
The room was big enough, nice beds and a large bathroom.
The breackfast was stunning!
The staff is so professional and friendly
The best way to visit Bergen!

Klosterhagen Hotell

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