Name: Hordaheimen Hotel
Address: C. Sundtsgate 18, 18, Bergen, Bergen, Bergen, 5004, Norway
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Smoke-free property

Heating

Newspapers

Pharmacy

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Cable TV

Minibar

Hairdryer

Shower

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Safe-deposit box

Luggage storage

Wake-up service

Telephone

Services and amenities

Buffet breakfast

Restaurant

Packed Lunches

Meals

Free Wi-Fi

Internet

German

English

Languages Spoken

Event facilities

Fax machine

Conference Hall

Business

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Bergen Airport

Hordaheimen Hotel

Bergen

We have stayed in many Best Western’s but the Best Western Plus Hotell Hordaheimen was not at all what we expected. The hotel has been modernised and so nothing like the hotel portrayed in the photos which are years out of date. Old photos show easy chairs in the rooms, there are non.
Description states tea and coffee facilities in the room there are non.
Suspect that breakfast is being reheated from day before. Breakfast starts at 7am and yet at 7am on the 15th all of the serving dishes were semi full with what should have been piping hot freshly produced food but it was just above room temperature. The cast iron dishes weren’t even warm. The bread which was already cut open from the day before still had an open stale end on it which had gone a bit crispy.
It certainly was nothing for the hotel to be proud about.
Our first two nights were in a room on the 3rd floor and we had the misfortune on our 2nd night to be woken up by dirty water gurgling out of our shower drain and filling up the shower then running over the bathroom floor. The room was stinking and we had to vacate early in the morning and wait for an alternative room to be ready. 
Our 2nd room on the 5th floor was much better although still no tea tray or easy chairs. 
During the evening It seemed as if the hotel’s public bar was in the adjacent room judging by drunken shouting and banging on the walls which I’m sure the ‘adolescents’ thought was great fun! This went on until about midnight. It’s a pity the hotel doesn’t police antisocial behaviour for the benefit of other guests.
As regards the dirty bathroom, my wife did ask the reception desk to refund our second night, twice, but this appears to have fell on conveniently deaf ears.
We did like one thing about the hotel and that was the comfortable beds but poor customer service and the food offering has definitely let you down, badly!
I would have preferred to have written a much a ‘kinder review’ but in all honesty it wasn’t possible, some of the basics just fell way too short of the mark!

Could Do a Lot Better To Reach Average!

One of the worst stay experiences:
- Elizabeth at reception was one of the worst host that we ever met, very rude and clearly racist! We have never seen anyone that unprofessional in the hospitality industry
- water logging in the bathroom. No one cares to even check and fix 
- recently refurbished, however poorly managed 
Will never stay or recommend this hotel to anyone! Rated 1 out of 5

Terrible experience!

Having read some of the other reviews on this site I think the rooms here are a bit hit and miss and we just got lucky. We only booked a 'standard' room but it was lovely. It had a sofa and comfy chair with a coffee table and it overlooked the street below which had gorgeous Christmas lights. The bed was the best hotel bed we've ever slept in.

The hotel is centrally located. Breakfast was excellent however on weekend mornings it got very busy and there weren't enough tables for the number of guests. It was also quite noisy on Friday and Saturday night as the room wasn't double glazed so we got all the noise from the street. This is however a lovely hotel which was excellent value for money.

The most amazing bed!

The hotel is great, newly refurbished as the oldest hotel in Bergen. Nice reception staff and a breakfast which was incredibly good. This hotel is highly recommended if you want a quiet environment. Centrally located within walking distance of the city center.

Friends, an evening on the town with show, dinner and hotel accommodation.

Located just a block from the water across from Old Town and an easy walk. The staff were extremely helpful and accommodating. Breakfast was enjoyable and coffee was available throughout the day.Our room was very clean and comfortable.

Convenient and clean

The location of the hotel is excellent, close to shops and restaurants.  We loved the size of the room and the bathroom, and especially the fact that there were accessible plugs for computers, etc.  The room had two large comfortable chairs, very unusual.  After 40+ nights on the road, this hotel was a real gem!

A Gresh experience

This little hotel is well located and good option money vice.
Only minus is the breakfast room, which is really small, so it was packed every morning. Also we had some problems with the heating of the room, which were not fully solved during our visit.
It takes maybe 15min from the train station by walk and from the tram (to and from Bergen airport) less than 10min

Good location for money

Here are my feedback for this hotel:
1. Great location- you can walk anywhere  for less than 15 minutes. 
2. Friendly staff- they greeted us with kindness and warmth. They also gave us extra supplies when needed. (FYI: they don’t have conditioner nor lotions, but it didn’t bother us: just in case this is important to you.
3. Breakfast was perfect. Good selection. (It might get a little crowded but I’m sure you can take it up to your room, but we found a spot and we were just fine).
4. Room is clean, clean, clean. (We had the smaller room, but still very clean). We had a good view. 
5. I recommend this hotel and the location is perfect!!!

Great location and clean

We loved our stay at this Hotel. The staff were very friendly, the rooms were very comfortable , breakfast was excellent and the location was perfect. The location is very central to town and it was a quiet area.

Home away from Home!!

The hotel has a good location: walking distance to all the main attrations of Bergen. Rooms are small, and my room didn`t have a view.. I could see into a room in an old house next to the hotel. Staff at front desk is friendly, and customer orientated. 
Safe in the room was broken.
Breakfast was nice. tough the breakfast restaurant is (too) small, very crowded

Hordaheimen Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment