Name: Hotel Mozonte San Juan del Sur
Address: Talanguera, Primera Casa Frente al Mar, San Juan del Sur, San Juan del Sur, San Juan del Sur, 10000, Nicaragua
Rating: 0

24-hour reception

Smoke-free property

Terrace

No elevators

General

Laundry

Concierge services

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

San Juan del Sur Beach

Hotel Mozonte San Juan del Sur

San Juan del Sur

The photos you show on your advertising is nothing compared when you get to the hotel, for starters they give us  a room with a broken window, all the heat from outside was coming inside,  and because of the same broken window all the mosquitos a d geckos were coming inside too. We left that property and went to look for something better for my family  because i wasn't going to put them thru the rest of my stay (we are on vacation and I  want the best for my family) The safty issue was they had electronic locks with a code, but every code was written in the paper identifying the rooms. Might is well just leave the door open, the glass shower door it was held with clear tape.

We were very disappointed with our stay here.     The pool was dirty so we didn’t swim.  The room was very uncomfortable.  Bad beds.  The king bed was two twins pushed together.  Couldn’t get out of the bathroom without help because a bunk bed overhung and blocked the door.  Cracks in the sliding door big enough for mosquitos to fly in so we stuffed this with towels.  They failed to tell us we had breakfast included until after our second night when we were leaving.  Loud music and not well sound proofed.  For how much we paid iI was expecting much nicer.

Unsatisfied family.

Very good surprise, the room was perfectBeach front and quiet by evening close to downtownThe receptionist was very nice and smiling Only good vibes

Good staff Juan was accommodating to taxi and restaurants

We really loved the place.  The manager Juan is super nice and treats guests with full respect.  Our room was great and super clean.  The only disadvantage with the location is that the hotel is across the river so you need to take a boat at 10 cordobas each time to cross.  Locals pay 5 cordobas.  There used to be a bridge before, but was washed out by the tsunami of 2012.  There is a road behind the hotel, you can use to reach Pali much faster (1km)… no need to cross the bridge.  The pool is well maintained and ALWAYS clean.  We loved it here and even extended our stay by another week.  Way the go Juan… we love you!

Management is horrible.. the y change me from room to room-. With out advice - no management on site -  they only had a person that has no idea what he is doing - wverything is control from Managua -  they do what ever they want with - customers  — This is horrible place to stay- No customer service - I ask please to considered that I was with my kids , but no consideration - i ask to talk to management - nothing - the owner of this place  doesn't care about guest -

Real big problem .. they over book and they send me to a next door place for 2 day until they had open room on the hotel I book..  the people on the other place was real bad. No manager onsite to give a better service.. only a care taker .. no professionalism.  . I ask for extra bed. . It couldn't be done .  Extra breakfast for a friend , they couldn't give it to me .  I had a real bad time there.

The room had a beautiful view of the beach and ocean. The gentleman who checked us in was very helpful and kind and the woman who served us breakfast in the morning was  a very nice lady

It has a good beach view ,  real confortable patio chairs, very friendly stuff , pool area needs improvements..-

It was horrible lots of problems, I’m waiting on Expedia to solve the issue and get a full refund , or coupons

Hotel Mozonte San Juan del Sur

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment