Name: Marco Polo
Address: 2 Rue Antaki 90000 Tanger,Rue Antaki, Tangier, Tangier, Tangier, 90000, Morocco
Rating: 6

Air conditioning

24-hour reception

Currency exchange

Smoke-free property

Heating

Security guard

Garden

Terrace

Fire Extinguisher

General

Non-smoking rooms

Room service

Fridge

Family room

Carbon Monoxide Detector

Smoke Detector

Minibar

Shower/Bathtub

Shower

Toiletries

Rooms

Laundry

Safe-deposit box

Wake-up service

Telephone

Services and amenities

Coffee/tea for guests

Meals

Free Wi-Fi

Free internet

Internet

Airport transportation

Transfer services

Transfer

Multi-language staff

Languages Spoken

Parking

Spa tub

Next to the beach

Pool and beach

Fax and copy machine

Business

First Aid Kit

Beauty and wellness

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Tangier Beach

Tangier Ibn Battouta Airport

Ceuta Heliport

North Front Airport

Marco Polo

Tangier

There were a myriad of problems:
#1 - the staff was unbelievably unprofessional, lacking in the minimum of social graces. He should be fired, and I've never said this about anyone until now. He was unsuited to work in the service industry. There was never a "welcome", "thank you" "please" or "sorry" The only acceptable reason for this staff's behaviour would have been mental illness or incapacity, and I do not believe that was the case. The staff member is racist.
#2 - We did not receive what we reserved. There was no apology or explanation. This was unacceptable. 
#3 - Staff did not accept credit cards, demanded payment in EUROS and gave change in Dirham. This was super sketchy, we did not receive a receipt.
#4 - Wifi was promised, guaranteed in the reservation and unavailable. I would have left and chosen another hotel had I known
#5 - This was the most uncomfortable hotel I've stayed at it in my life, my husband developed back pain from these uncomfortable beds that has lingered ever since. He did not have this back pain before.
#6 - there were bugs, though this was the least of our complaints.

We felt ripped off, manipulated, and we left Morocco immediately after this experience. It affected how we felt about the Kingdom of Morocco, the service industry in Morocco and marred some of the positive experiences we had elsewhere.

Appalling, lying and racist - worst experience of my life

Myself and Fiancee stayed here for 4 nights at mid-april 2015. Despite the fact that i had booked a double room we were presented with 2 single beds. We were also greeted by an elderly chap named Muhammed as soon as we arrived in the taxi. Muhammed then told us of the tour he will take us on so we could get some 'amazing couscous'. It was rather late at night and we were both starving hungry so we really just wanted food. Muhammed the proceeded to take us on a tour and took us to a restaurant. When there he tried to sell us something "good to smoke that is legal in this country". He then tried to con us out of more money by telling us that he usually gets paid lots for his tours.. Now what i expect of a tour and what he gave us are completely different. Nevertheless, we wanted to eat without the 3rd wheel and he wouldn't leave until i gave him some money. So we gave him 10 euros to disappear and told him we would give him more when we get some money as he wasn't happy with just 10.  

However, I digress from the Hotel itself. It's a terrible, dark and dingy place. very dusty. However we thought that we'd just deal with it.. after all we didn't pay too much to stay here. However, i drew the line on the second night when i was greeted by two cockroaches when i went for a late night toilet visit. Immediately i closed the bathroom door, and we both pondered on what to do. My Fiancee went downstairs to see if the receptionist would do anything while i packed our stuff so it was tidy. However, he didn't speak a word of English which, being in his country, i certainly wouldn't expect him.. So by attempting to use google translate as a middle ground we managed to get a different room. 

We only had 2 more nights left and so didn't mind changing rooms. However, on the last night we were again greeted by more cockroaches in the bathroom late at night. We managed to sleep through it without needing to use the loo. However, the thing that annoyed me the most was when it came to checking out. We had both decided that due to this experience we would try and get a discount on what we had paid as it was completely out of order. The manager refused to acknowledge the existence of the cockroaches and told us that nobody had ever complained before. and refused to budge on the price.. We wanted to be out of there as quickly as possible and so just paid the amount.. 

The only regret i have of the entire visit is not getting pictures of them.

Cockroaches!!! Gross!!

I stay at Marco Polo only for one night. It was in a very good location, not in the medina and it was easy to find. It was quite, there weren't many other guests there. The restaurant looked closed though, staff was friendly, room had a working TV, and showers were hot.

Nice quite hotel for a night

The hotel needs renovation and animation. The price is ok but the quality of the rooms is not that good. It used to be much better with lovely people. Too bad this is not the case anymore. Still, if you choose to stay in this hotel, you will find yourself near to the beach and some night clubs and bars. ( if you are that type of a person) 

used to be much better

The hotel itself is ok, quite clean, quiet, big windows. But the TV in my room did not work and the A/C did not work either, so it was quite cold there at night. However, the really bad part is the staff, especially the short guy who works the afternoon shifts. He does not communicate in any way, does not answer when you say something to him or ask him something, never looks at you, does not even answer when you say Hi. But the worst part is what he DOES do. When I was sitting in the lobby using the wifi (Btw the wifi only works in the lobby) he put on a porn channel in English and purposely turned it up very loudly. It was a female voice describing quite vulgarly certain things. I was the only person in the lobby so I left the lobby and when I turned back while leaving, I saw the receptionist guy was following me a smiling in a sleazy sick way. I really don't know if this is a standard behaviour of a hotel staff in Morocco, but I was totally disgusted and felt very uncomfortable. Would never go there again!!!

Marco Polo

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