Name: Hotel Casa Khaldi
Address: 50 Rue Sidi Abdelhamid, 91000 Chefchaouen, Chefchaouen, Chefchaouen, Chefchaouen, 91000, Morocco
Rating: 6

24-hour reception

Smoking areas

Smoke-free property

Washing machine

Express check-in/check-out

Terrace

Private check-in/check-out

Patio

No elevators

General

Non-smoking rooms

Room service

Family room

Cable TV

Shower/Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Safe-deposit box

Concierge services

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Spanish

English

Italian

French

Arabic

Languages Spoken

Sun Deck

Recreation

Parking

Beach/pool towels

Pool and beach

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Sania Ramel Airport

Hotel Casa Khaldi

Chefchaouen

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

We arrived at near 2pm, but the room was not cleaned, despite having a stated 1200 pm check in time.  The clerk allowed us to put the bags in the room, and he informed me that the maid would clean later.  I looked at the unmade bed and had a sixth sense.  On the inside of two pillowcases, I wrote my initials.  Less than 1/8 the size of my thumbnail.

We returned to the room at 9pm and noted the room had been cleaned.  I went to the bedroom and inspected the pillow cases.  My initials were still there.  In other words, the bed had never been changed. These were the dirty sheets from the previous guest.   

I found Yousef, the night clerk and shared with him the situation.  

R: "Hi, the sheets were not changed, they are dirty"
Y:  "Show me"
I show him the pillow cases and my initials.
Y: "You wrote this! Why did you do this?"
I explained to him, I had a feeling that the bed was not going to be changed.
Y: "So what do you want?"
R "It would be great to have clean sheets"
Y "Why didnt you just say so"

In short, I had envisioned that the staff would be embarrassed and ashamed.  I was quite wrong.  He was not concerned that the room was dirty, his main concern that my initials had been written on the pillowcase. In fact, Yousef was aggressive and rude.  

Y "Clean these initials off, I will get new sheets"   I began to wash the pillow cases in the sink.

Yousef comes back to the room after several minutes, clutching some new sheets.

Y "Why did you write your name?"
I explained to him my sixth sense.
Y "Well, you should have made sure they were cleaned"
R "How could I do that?"
Y "The maid only takes 15 minutes to clean the room"
R "I dont understand"

Yousef then explains, I should have stayed in the room, and watched the maid to make sure she did her job.  I then explained it is not my job to supervise the maid.

Y "You are a very untrustworthy man, come here to test the sheets"  Again, he gets very aggressive.  
R "No that is OK, I trust you", I state as I sit on the couch.
He then taunts me five or so times, to touch and smell the sheets to ensure they are clean,  I decline each time.  
He taunts me again, and I concede.  I come over to him, touch the sheets, and thank him.  This all done in a raised voice with an aggressive condescending tone.  

He doesnt make the bed, he hands me the the sheets.  He wants me to make the bed.  He only provides one sheet and one pillow case.  The bed has two sheets and two pillowcases that need to be changed.  And there are two beds in the room.  

We lock the door, and slide some bags in front of the door.  We wake up the next day, look into the lobby to make sure Yousef is not there.  We leave and do not return until the end of the day, when a different clerk is there.  

I travel quite a lot and was shocked by his actions, making me feel insecure and uncomfortable.  

****

Besides the threatening actions... some other issues that would make this a subpar stay.

Despite staying there two nights, the sheets were never changed.
The temperature in the room was 16 C at night.
The shower provided a timed two minute and thirty seconds of hot water and then it turned ice cold.  This was timed for three showers.  This is for a hotel room that is an apartment, that sleeps 4 people.
Bad wifi

Stay here if you want to sleep in a dirty bed

If I could give this a zero, I would! 

1) The concierge is completely insane. He came up to my room at 10pm and told me to put my clothes on because the police called and said I needed to come in for questioning. I am not making this up, it was terrifying. He then said " I am only kidding, I just wanted to wish you a Happy Birthday and bring you a candy" -- I was so scared. He needs to realize, I am a woman of color in a foreign country. You just don't make light of things like this. The same man just came up and told me that I was being too loud.  "Are you crazy, it is 5am"--I honestly just stared at him blankly. I am getting the HELL OUT OF HERE. It is 6:30 am and I am driving away posting this.  

2) The shower is placed over the toliet. Attaching a picture so that folks can understand how disgusting this is. When you get here and realize it is terrible, you want to cancel or reduce days- you can't.

AVOID THIS PLACE!

The concierge yelled at me. Very scary place for women.

cold room. smelled bathroom. Tv doesnt work. No privacy, one receptionist got so aggressive against me because he tought that I changed my religion (Islam) .  he forbid us to visit each other rooms so of course I couldnt leave my fiancée alone. then we spent just one night even if we paid already 3 nights. they cancelled our reservation on booking and they didnt check in one day we spent there but booking sent me email to confirm and explain what happend and I did. 

Terrible 

Nothing is good in this'hotel  the have Dark rooms no hot water . Tv doesnt work . Smelllly bathroom . No privacy . Camera everywhere . Get recieve when you pay cash because they dont accept credit card

A beautiful gate into the hotel, the stairs were sharp up and big gap, room was nicely decorated, water wasn't hot and the room is cold (maybe good for summer when the weather is hot), however it smelly every time you walked in.

Hotel Casa Khaldi

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