Name: Hotel y Suites Bugambilias
Address: 2 Retorno Ceiba, Rincon de Guayabitos, Rincon de Guayabitos, Rincon de Guayabitos, 63727, Mexico
Rating: 5

Air conditioning

24-hour reception

Garden

General

Room service

Family room

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Services and amenities

Meals

Free Wi-Fi

Internet access

Internet

Airport transportation

Transfer services

Transfer

Tour assistance

Tourist services

Parking

Parking nearby

Swimming pool

Outdoor pool

Pool and beach

First Aid Kit

Beauty and wellness

Location

At the hotel

Gustavo Diaz Ordaz International Airport

Hotel y Suites Bugambilias

It is not a palace, but the accommodations were comfy. It was convenient to cook in my bungalow. I was there during Semana Santa with my family of six.  It was an affordable vacation. The  staff were helpful with my 97 year old aunt who needed some accommodations.  Very pleased with the customer service. I will stay with them again. Thank you!

Rincon de Guayabitos

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

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3-beds

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32-beds

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39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Safe, Clean and  very close to the beach

This place is terrible, everything is OLD and OUTDATED, the pictures that you see on their page are old pictures as this place looks very different in real life, I even mention that to the lady in charge and she told me that it could be, that she didn't know which pictures were shown on their website ...
I saw this place when looking for hotels to this area and this one looked pretty good in the pictures so I booked it through booking.com which made me pay for it right away (next time pay for only one day and then you'll decide if you want to stay for longer).

When we arrived here yesterday evening the man who greeted us was very friendly and polite. He gave me some papers for the booking to sign and also the credit card receipt to sigh too which I never got a copy of anything now that I think about it as at the time I didn't pay too much attention to because the trip was a rough one for me and I didn't feel good at the time (motion sickness for 3 hours till we got here) so I signed everything and got our key to our room, 

When we got to the room I noticed that it looked ok, nothing special, the furniture and blankets looked old but ok, then I went to the washroom and I saw that the only light there wasn't really enough to light it properly but I didn't really care at the time.

There's a small mirror in the bathroom which is very old and is peeling on the sides (another sign of outdated furniture) and the toilet is very stained with yellow/brown stains which look terrible but unfortunately for me I knew that the booking wasn't refundable so I bit the bullet and didnt say anything.
When it was time for us to shower I saw that we only had 2 towels (body towels) when you normally get 2 body ones, 2 hair ones, one for the floor and one for your hands, but we only had 2 so I went and asked for 2 more which this man gave to me without any problems.

At this point I was extremely unhappy with this place but again there's no cancelation policy so I would only loose my money if I tried to ask for a refund. So today we went out to the beach the whole morning which was amazing, then when we returned I told my mom that we should go to the pool and stay there until it was time for dinner so we would just go to the room to shower and then go out (this place doesn't have any restaurant) so we went to the pool and when I wen to the steps to get into it I saw that there were brownish stains all around the steps inside the pool and also on the one side from top to bottom there was black mold and some tiles missing. 

That was it for me, how can this place be so disgusting and get away with it???? So we went back to our room and called booking.com to see if they could do something to get us out of here as at the time we hadn't been here for 24 hours yet.
The lady that answered me told me to send them pictures as they needed evidence so they could help me, I did send pictures and videos about our room and the swimming pool.
Then when I spoke to booking.com again I was told that it was disgusting and they agreed with me that this place shouldn't be open for business in this condition but that they couldn't do anything as the booking doesn't have any refunds, that the only thing that I could do was to talk to the person in charge of the hotel and ask them to move us to another room or for a cancelation, but that they were the only ones that could make that desition . . . I wonder what's the point to book through them if when there's a problem they don't do anything to help you and it's clear that they don't check the places that they do business with.

So we did go to talk to this guy and he told me that there were no cancelations and that he couldn't give us our money back, that he could move us to another room but that was all. So his wife or employee showed us another room which was the same, old and had the same peeling small mirror in the bathroom and basically the same so I told her to just leave us where we are.

We still have 3 more nights here (including tonight) so I don't know what to do, the price that we paid wasn't cheap as we saw on another hotels and they were half the price of ours and looked much nicer, we are the only people in here right now as all the other rooms are empty and I haven't seen another person so far so I don't understand why he wouldn't let us cancel the booking. There's been some people aroun the hotel fixing things in some rooms which makes me think that this place should be close for refurbishing but they are open, only for us so far.

Maybe when they finally finish the refurbishing (if that's what they are doing) and they update their furniture maybe then this so called hotel will be a good one, but as of today is terrible and old. 

Now this place is showing online as "Fully booked" so they are not taking anybody else, I think they finally saw that what they're doing is a scam and taking people's money as much as they can.

We agreed that this place wasn't worth our time so we decided to leave on Wednesday mid day even though our booking was paid until Friday, I hope that karma gets to this man and his dirty place.

Hotel y Suites Bugambilias

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