Hilton Queretaro

I was very pleasantly surprised at the quality of this Hilton! I find it a little odd that the ratings are so low on it, as I thought it was a very nice hotel and will be back to it. Starting with the doorman helping me right away, unloading suitcases from the taxi, and bringing them to my room for me. The hostess at the main reception was very helpful and friendly, I belive her name was Ally. I was recognized as a Diamond member and given a free drink ticket, and access to an executive lounge with free drinks and snacks, during set hours. My room was not upgraded to my knowledge, but the king room was very spacious, there were slippers and a robe waiting for me, as well as a lovely welcoming note and very tasty dessert! That was a nice touch. I ate at the comfortable bar area and talked to other travellers, and enjoyed the vews over QRO. The bar servers were very good. I chose this hotel as a had to be at the airport at 4am. I did not book the shuttle, but apparenlty there is one! I will use it next time. As I missed the complimentary breakfast, they offered to pack me up a to go meal, ready at 3:30 am waiting for me at the desk. Excellent service. I would return to this Hilton again without hestiation and have allready recommended it to my friends who live in Mexico and also stay in hotels in order to be closer to the airport for early morning flights. It was a 30 minute drive to the aiport, at 3:30am, so it's not super close, but there are No good airport hotels close to QRO and it is a very small airport. My only "concern" was the DJ that set up and litterally chased out the guests that were chatting at the bar, with the super loud music. We all left! Seems counter productive, this is not a party place but a hotel to rest at, so I think this approach should be reconsidered. And I could hear the music from my 6th floor room, so that was quite annoying. But all in all, I liked the hotel a lot.