Name: Hotel Real de Santander
Address: Av 7 Oriente No.13, Centro, 72000 Puebla, Pue., Mexico, Puebla, Puebla, Puebla, 72000, Mexico
Rating: 7

24-hour reception

Smoking areas

Terrace

General

Bridal suite

Cable TV

Flat-screen TV

Shower/Bathtub

Shower

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Rooms

Laundry

Telephone

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Restaurant

Meals

Free Wi-Fi

Internet

Spanish

English

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Sun Deck

Recreation

No parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Huejotsingo Airport

Hotel Real de Santander

Beautiful huge rooms at this hotel with lovely en suite with great shower. The friendly staff were very helpful and welcoming. They helped us with directions around Puebla and called us a taxi to the bus station. Would definitely recommend. 

We had a lovely stay in this hotel, after a week walking in Panes. The luxury was much appreciated! My children especially loved the vintage lift.

We found the breakfast especially good. 

The location is pretty, but quite a walk up back up the hill... With young children, staying closer to the beach would probably have been easier!

The hotel is very well located, just a block and a half from the cathedral and the center of town. Overall, the hotel looks and feels nice and comfortable from the minute you walk in. 

I stayed in one of the suites, because that is where they had strong WiFi signal. My first thought was that the room was large, ceilings high, and comfortable. That I will really enjoy my stay here. But my second thought was, how cheap the owners or management are. In a room with 2 queen size beds, all they have is one small bottle of water, and I mean small, about 250 ml, one pack of Kleenex for purse or pocket and one little bar of soap. Not that there is a problem in getting more, just that at 2 AM, the last thing one feels like doing is going to the front desk o calling for water. Sorry, but looking at hotel, and price they charge, to see this, felt really cheap.

The other problem with the room, was that just on the other side of the room, is the restaurant and kitchen. So one could hear absolutely everything that was going on. Almost as if they were in the room.

The hotel staff was very friendly and helpful. But the real problem with the hotel is the restaurant. Totally awful service. If one shows up before 8-8:30, there is no one to serve. The "chef" comes out and takes orders, sets table, makes coffee, runs to kitchen to make food... Not that there is a major improvement when the server does show up. The breakfasts were edible at least. The level of the restaurant and kitchen, does not even come close to the level of the hotel.

In the end, I am still giving it 4 stars, although it should be more of a 2 star for service and amenities, because the hotel is nice, the hotel staff is hepful and friendly and it is very well situated.

Puebla

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inland-view

lake-view

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smoking

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mini-bar

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pets-allowed

wi-fi

park access

excellent breakfast

Nice hotel. Lousy amenities and restaurant

Lovely hotel! 

The rooms are spacious but very cold and dark.  Lighting is minimal and there isn't any light from the outside due to the location.  Staff is very nice and helpful but none speak English.   

Nice to have a hot shower this morning and a continental breakfast is included - a cup
Of coffee, white toast and a little fruit.  

Good location.  Remote didn't work on tv and they said the batteries were okay.   Bed comfortable with a good comforter so I was warm when I got into bed. 

Cold and dark 

The worst option to visit Puebla they practically treat us as they pay our room. Even they do not give us any kind of invoice, they offer the continental breakfast but never appears no parking space, smells like drain no cable no wifi, etc

Hotel Real de Santander

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