Hotel Azul By Encanto

We were in playa del Carmen for our wedding in May 2015. We decided to stay close to town after the wedding, somewhere cheaper than the resort. I found Hotel Azul on Hotels.com and based upon the free Wi-Fi, the price, and the pictures, I booked a room. We were pleasantly surprised. The room was right off of the busy 5th Avenue downtown, so we were right in the mix of things. The room was fine as it had a bed, shower, AC, and toilet. We are not super picky when it comes to the room as we don't spend a lot of time in it on vacation. The front desk staff were very helpful, especially Prax. Prax was very nice, spoke English, and was fun to talk to. There was another gentleman during the day who was also very nice and helpful. He didn't speak English, so he would pull up a website that translated so we could converse (as I speak only a little Spanish). From the room, the hotel's Wi-Fi was intermittent, but did get good reception at times. Our room had an issue with the toilet (our fault), and Prax immediately moved us to another room. In addition, they held our bags for a few days so we could go visit Tulum, and then came back to stay a few more nights. Great area for bars, food, shopping! One block from the beach! Only cons we had: rooms were a little bright due to lights right outside the window and light colored blinds; the noise from outside could be heard pretty loudly in the AM and late at night when people are coming back from the bar; the bed was pretty hard so we slept in the other one in the room.