Claro de Luna

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.

Special check-in instructions
The front desk is open daily from 8:30 AM - 7:00 PM. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Know Before You Go

• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Fees

• Late check-in fee: MXN 400 for check-in between 10:00 PM and midnight

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

• Cleaning fee: MXN 350 per accommodation, per stay

We have included all charges provided to us by the property.