Name: Hotel San Carlo
Address: Av. Juarez 117, Guanajuato, Guanajuato, Guanajuato, 36000, Mexico
Rating: 0

24-hour reception

Smoke-free property

Ticket assistance

Terrace

General

Laundry

Dry-cleaning

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Pets Not Allowed

Pets

Location

At the hotel

Guanajuato International Airport

Hotel San Carlo

Good location, good price for a very simple hotel.  You got what you pay for

The location is great, although, the beds are too hard and the bathroom is way to small.

Guanajuato

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

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18-beds

19-beds

2-beds

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26-beds

27-beds

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3-beds

30-beds

31-beds

32-beds

33-beds

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39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Convenient location but no hot water and the guy forgot to give us the remote for the tv, I spoke with a lady and she apologized and she said the guy was new. I appreciated they took care of our luggage because we got there before check in but when we came back to the hotel at night, we payed extra cash  to get a bigger room and at the moment of check out she charged us again for “using all 3 beds” when we only used 2 and it didn’t make sense since we payed for the extra beds.

Now that we are out of there and I’ve had the false review taken down I can tell you what really happened! We were put in an unfinished partially furnished room, you could see the springs through the sheets on the bed and there was an opening in the wall between the bathroom and the lobby where a full-grown man could easily fit through. I left a “check in review” then spoke with the manager who agreed that our reservation was for a better room after I showed her on the screen of my laptop. Before that they were trying to convince us that we were wrong. they had rented our room and we could move the next day. The next morning, the usual lady was behind the desk but also another lady we hadn’t seen before. The lady said they couldn’t move us to the new room until I wrote them a good review saying how wonderful the new room is, how excellent the staff are etc. Apparently, the owner received the check in review and was mad. She wasn’t kidding. She said that we would have to show her that we had written a good review or they weren’t going to let us in the room that we were supposed to be in in the first place! I said she was trying to hold us hostage and she said yes. We wrote review and returned to hotel, she took us to the new room. This was literally extortion. She should be fired. The new room wasn’t close to what we paid for. The kitchenette and dining area was an unplugged microwave on a shelf, general condition very poor. This place should be investigated by tourism board.

Extortion and Fraud - Attention Property Owners

Arrived fifteen minutes before checkin time after driving 1,500 miles in two days.Was informed that "my" hotel room had been given to somebody else, but that the owners had a room waiting for me at another hotel owned by the same people.Had selected this hotel because of it's across the street from the Hidalgo Market.July is peak season and all hotels in the area were fully booked.Ended up staying in a room that was "still under construction."Curtailed my six day stay in Guanajuato to two days.

Hotel gave my confirmed room to somebody else...

The drain smell in all room. There were roaches. The bed was  dirty. We left the hotel the second day and we paid for seven days. They didn’t give me my reimbursement.

unfortunately, in that supposed hotel, good and kind people work, but also people without experience in the hotel industry work creating unpleasant moments for clients, and that was my case

Hotel San Carlo

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