Name: Arenas del Mar
Address: No.504 Blvd. Costero Playa Miramar, Ciudad Madero, Ciudad Madero, Ciudad Madero, 89540, Mexico
Rating: 7

24-hour reception

No elevators

General

Breakfast

Meals

Free Wi-Fi

Internet

Free parking

Parking

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Tampico International Airport

Arenas del Mar

We are currently here, and I pleasantly surprised after reading the previous posts,
Food in much like any other all inclusive,  but better than some, the hotel is spotlessly clean, all the staff are friendly, yes it's windy, but that's not the hotels fault!! There are plenty of sunbeds.
We are all having a great time, and it's fabulous being on holiday again,

What an awesome place! We got the presidential suite (3br, 3 bath, kitchen,  2 balcony). Food was amazing (try the “Marlin al pastor”) access to the pool and beach through second floor is wonderful.
We received a great treat from the moment we walked in.
Staff is great and waiters really strive to to their best. Place is clean and nice. My wife took a spa massage and we used the gym also.
We definitely will come back!!!

Had a great time in this place. The food was great and the employees where very friendly. This is a great place to travel to, if you are looking to stay in the beach at an affordable price. Also, I really liked that it had to pools. I would really recommend this place to my friends and family.

Ciudad Madero

child-bed

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

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with-view

annex

basement

main-building

1-bedroom

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6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Don't believe the haters

We loved it!!!

Great Hotel! Best in the Area

Currently staying at the hotel, it previously had stated it was adults only. Upon arriving there were a few families, wasn’t so bad. We left our stuff in the room and proceeded the the pool area. I jumped in the pool and the water felt warm. Possibly heated. We started with some drinks $140 pesos for a piña colada & a brisa marina. One was sweet and the other was ok. My boyfriend and I then decided to try the smaller size at $80 pesos each - a vampiro & a mango daiquiri, again, both too sweet to drink. I informed 2 waiters one had the vampiro remade, the other waiter said said they measure the alcohol, I don’t like to argue so I let him know we don’t mind paying for our drinks but all of our mixed drinks were too sweet so I made the switch. Stick to the cheaper drinks, not worth the money when nobody listens.

Don’t waste your money on the mixed drinks, try the beach instead of the pool🔥

I guess this is a good option in the area, fair price and clean facilities. Way much better than the Maeva , which we visited in our previous trip. No elevator but it's only a two story building. The staff was nice , the room thermostat didn't work properly, we were too cold at night. The beach area was clean. I guess this is as good as it gets in the beach strip.

Good option

This hotel was given a 4* rating; more like 2*. Food was monotonous. Was served chicken which was raw in middle. On speaking to others at the hotel this was one thing that they had all experienced be it with chicken or pork. On 3 occasions the bath towel (more the size of a hand towel) had holes in it and frayed edges. The towels we were given for poolside weren't allowed to be changed daily - had to be every 2 days - however when I tried to change them after 2 days they had no clean ones to give out so it meant that on two occasions we didn't manage to get them changed until we'd had them 4 days!  The double bed was 2 single beds pushed together and were so hard it was like sleeping on a brick. The pillows were dreadful. The room on our arrival was clean however during our stay, even when we hung the label outside our door requesting a clean, it was more like 'a lick and a promise' and a quick sweep. This is the ONLY all inclusive holiday we've been on where we have had to pay €3 per night to have use of the safe in our room (and we always do all inclusive on our 2 week breaks). It is also the only one that makes you pay €9.90 per day if you want your mini bar filled with two bottles of water, 2 bottles of beer, 2 soft drinks and a pack of crisps!  Also the all inclusive snacks during the day (poolside) were a ham and cheese toast or a mini cheese baguette and only free from 11am to 1pm. Any other time you had to pay. Anything else like crisps, chips, ice-cream etc you had to pay for; hardly 'all inclusive'. Evening entertainment was dreadful and made Butlins Red Coats seem like West End musical stars!  The ONLY 4* element of the hotel were the reception staff, bar staff and waiters/waitresses who were charming and helpful. Suffice it to say we shan't return there. 

All Inclusive 2 week stay adults only hotel

I had a big problem on New Year's Eve. I arrived at the hotel at the end of the afternoon, I went to take a shower to go to dinner and there was no hot water, they wrapped me up for two hours, and I was told that there were a lot of people staying and that there was no hot water. End of the story, I delayed two hours and took a cold shower. Not to mention the lack of respect at the reception and the slow and slow waiters in the pool area. The cleaning was not very good either. But the rooms are good and the best with sea view and balcony are very good.

They are not worried about you.

I decided to stay at this hotel because some people recommend it, however the first night We just found out that everything was a complete nightmare, the staff in reception have no clue of customer service when I complain about the room, which was a mess, towels with blood stains, filthy floors, just horrible nightmare. My recommendation will be to avoid this place for your own sake!

Horrible place to stay

This place has very little to no care at all for disabled people, it was so hard to access the ballroom area for my dad that uses a wheelchair, my family had to make accommodations to pick him up and use 3 very bad planned stairs to be able to use a very small elevator. Would not recommend at all.

Arenas del Mar

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