Name: Hotel Villa Fontana
Address: Av de los Héroes 181, Centro, Chetumal, Chetumal, Chetumal, 77000, Mexico
Rating: 7

24-hour reception

Smoke-free property

No elevators

General

Room service

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Free Wi-Fi

Internet

Spanish

Languages Spoken

Parking

Free parking nearby

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Chetumal Airport

Sarteneja Airport

Hotel Villa Fontana

Chetumal

The staff was incredible.. from check in to check out.. absolutely WONDERFUL.. housekeeping as well. I will ALWAYS stay there when I come to town! Fabulous staff!!

Best Staff Ever!!!

This was my first time at this hotel. I thought, maybe I'll give it a shot. When we arrived, we got our rooms and I notice there was a roach under the corner of the bed. >.< I also felt warm in the room, thought maybe the AC isn't low enough. I charged the setting and it didn't make much of a difference. There's also the wifi that wasn't working as good; and this is with the modem literally right outside the door. Then there's also customer service. We had to ask for a soap bar at the front desk just for them to let me know they don't have. Thankfully, I brought my body wash. Now, when leaving the hotel to go get lunch, we noticed there were 3 rooms that were being cleaned. Each with a soap bar on the side of the bed. We were basically lied to, over soap!? We asked again just to be lied to again for not having any soap bars when we passed 3 rooms with them on the bed. It's sad to have such customer service along with the other things listed. I really wanted to like this hotel. But I now understand why the price is low.

Ac not working. Not good water service .no soap washroom

I booked and paid for two separate rooms,The desk insisted that I had booked one room for two people.  I had to book another room in desperation.  The hotel is spotless!

I was afraid to stay in this hotel because it was not very nice, but I chose it for the low price. In the end I was surprised. The room was very spacious, it was cleaned every day, we were provided with washing supplies and there was also a free water bottle. Not to mention that it is next to the market where you can eat well at a very low price. We were fine in the end, I don't understand the negative reviews, I don't know what else people want. I recommend it!

He finally surprised me.

Totally different from the Marlon “posh” hotel 
Staff from Villa Fontana is amazing! Smiley, helpful and they seem really happy with their job 
The hotel is an old building, but they keep the rooms and facilities clean and tidy 
Beds a bit hard for my taste, but I’m good condition 
Wifi way better than many other hotels I’ve visited 
Great place for a quick trip

Great staff

Clean, staff was helpful. Street parking, rooms a little small but for 2 people will be ok. Walking distance to the restaurant zone.

Great option for a short stay.

Bery bad internent . Toilets plugged up. This is a dated hotel and there s many hotels close to there that are nice and the same price or cheaper. The staff was ok but most do not speak english .and no english t v my hitel was dissapointing at best

Budget stay. Hotel is located on a second floor above a convenience store called OXXO. Good for the price, be prepared to carry your luggage on a steep staircase. Add picture has nothing to do with the property.

Hotel Villa Fontana

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Available rooms

Location

Description of the hotel

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Additional information

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