Coco Bodu Hithi Resort

I recently stayed at COCO Resort, and I would like to share my honest feedback. Positive Points: • The resort itself is amazing – the villas, facilities, cleanliness, food, and views are all excellent. It truly is a beautiful place to stay. Areas for Improvement (Staff & Communication): • The staff’s communication and flexibility need significant improvement. They tend to be very strict with timing and often just give instructions rather than being helpful or accommodating. • When I requested a floating breakfast, I was told it was “fully booked,” and there was no flexibility or effort to find a solution. Experience with My Host (Shanny): • My host, Shanny, was very strict about timings and not flexible at all. • She was often not available at the reception and advised me to contact other services myself via WhatsApp, instead of assisting directly. • During departure, she was busy welcoming other arrivals while I was waiting in the hot weather at reception. When I raised my concern, she did not apologize and responded dismissively. • Her attitude was unprofessional and uncaring. When I told her I would provide feedback, she simply said I could write whatever I wanted, showing no concern about the guest experience. Other Incidents: • A staff member named Hashim drove the buggy very fast on a rainy day and parked far from my villa, making me walk in the rain. His response when questioned was impolite. • Two reception staff, Tommy and Mado, were speaking about me behind my back while I was waiting, which was unprofessional and disrespectful. Overall Comment: While the resort itself is beautiful, the poor communication and unprofessional behavior of some staff members made my experience disappointing. Staff flexibility, customer care, and basic respect toward guests must be improved. A resort’s beauty is not enough – the way staff deal with guests is equally important.