Hotel Oriental Express Tokyo Ginza

Special check-in instructions
The front desk is open daily from 6:00 AM - 1:00 AM. If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Know Before You Go

• Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

• The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Fee for buffet breakfast: JPY 1300 for adults and JPY 500 for children (approximately)
• Self parking fee: JPY 3000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.