Chalet Ivy Hirafu

Our family had the best experience at Chalet Ivy. We cannot say enough good things about the staff, the dining, and the accommodations. As soon as we walked in, Makoto, Atsushi and their staff were so friendly and helpful and made us feel right at home. The rooms are so luxurious! We loved the beautiful decor, beds that make you feel like you are sleeping in clouds, high end toiletries and an in room on-sen (Japanese soaking tub) We had 4 people in the room (2 adults and 2 teen boys) and there was still plenty of space to sit and relax. The closet area are thoughtfully located next to the shower with sliding doors to provide privacy from the rest of the room. There are two main restaurants in the Chalet, HirafuZaka and Snow Castle. HirafuZaka is more casual, and Snow Castle more elegant. Both restaurants serve an amazing breakfast buffet every morning. The food was so beautifully prepared and sooo delicious. In addition to all the pre-made foods, the kids really enjoyed the self serve noodle bar and egg station. We were able to dine at both restaurants for dinner and both were wonderful. Truly, everything we ate and drank at Chalet Ivy was incredible. As an added bonus, there is ski rental on site. This was our family's first time skiing, and the staff was very patient and helpful in getting us suited up with all the gear. The location of Chalet Ivy itself is perfect. It is in the heart Niseko and walkable to the the Grand Hirafu Gondola. (But they also offer a free shuttle to and from if you don't feel like walking) The Apres Ski experience was blissful. After changing out of our ski gear, we sipped freshly mulled hot apple cider, changed into our hotel provided Yukata, and headed to the famous Chalet Ivy indoor/outdoor onsen. Admittedly, as a first time public bather, I was a bit timid to try this. However the atmosphere felt very private and safe, and once I slipped into the hot spring water my tired muscles were soothed and I felt so peaceful and relaxed. The outdoor onsen was a truly unique experience of indulging in a hot spring bath surrounded by the tranquil snow and cold air. Chalet Ivy was truly magical. We could not have hoped for a better experience and cannot wait to go back.