Name: Seascape Apartment
Address: Norman Manley Blvd, Negril, Negril, Negril, BOX 68, Jamaica
Rating: 7

Smoke-free property

Ticket assistance

No elevators

Reception desk

General

Laundry

Safe-deposit box

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Tour assistance

Tourist services

Sun Deck

Recreation

Free parking

Parking

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

Sangster International Airport

Seascape Apartment

Negril

The property was extremely clean and neat. You are getting more than what you pay for. Fortunately after reading a negative review I  decided to take a chance and stay at this property and I am so glad I did. Had I went with the review I would have missed out on a fabulous property. When I arrived it only took a minute or two  to gain access to the property. I was greeted by Mr. Robin who explained the in's and out's and the security protocol. I was given a key for gate that was secure at all times. While I was waiting for Mr. Robin to complete my registration Ms.Carol entered the office and gave me a few tips about the island which was much appreciated. The room has all the comforts of home, full kitchen with utensils etc.,full bathroom and dining area. Mr. Robin and Ms. Carol treated me like I was family and I enjoyed my three day stay and I will be a returning guest in the near future.

Outstanding stay.

I have never been so miserable in Negril.After a 13 hour flight, i arrived at the property to a locked gate. I called and called for the owner to let us in. She told us that Hotels.com had made no reservation for me to stay for 3 weeks. Eventually, she found the reservation, allocated us a room but said I'd have to transfer to another room in 4 days because the room was booked to a regular guest ! On day 3, she demanded that i moved to the second room and said that i had to cancel my plans for the day because it wasn't convenient for her for me to move the following day, as agreed previously. The second room was small, dark and smelt of damp. I complained that it was an inferior room and she erupted into a diatribe of shouting and swearing and then stropped away. Her husband and daughter apologised but she refused to discuss her unacceptable behaviour and foul language. I spent 2 hours trying to contact Hotels.com to complain and then 2 hours receiving a phone call to sort out allocating me another property. The owner of Seascape is rude, aggressive, dismissive and totally unprofessional. The property is rundown, under construction and nothing like any glossy photos depicted in their adverts.

Disfunctional owner

I had a booking with them . Had confirmation and reference #. Room was paid in full and when i arrived I was told they had no room for me. The man was beyond rude and didn't even attempt to solve the problem. Extremely unprofessional and it was a terrible experience. I had to scramble to find my own room somewhere else in Negril. Still have not gotten my money back. Disgusting 

Brutal Hotel

No room for me when i arrived. Had to find another room at another property. Unbelievable .

Liked the studio apt and ability to cook. Staff were very helpful and accomodating when around.

My husband and I stayed at Seascape in January and it was perfect. You have a key and must use it to leave and enter. There is a pool. It’s clean with AC and right across from Yellowbird so u can use their beach area. The lady was nice and helpful. Check in and out was simple. Perfect location. Patio. And price is great. We will return

Wonderful stay

Perfect simple, small hotel right on the beach.  The staff is friendly, helpful and caring.  Much care goes into the food and drink preparation.  Room is comfortable with good air conditioning.  Our only complaint was the music blasting from the bar - especially when music is also blasting from the shops on either side.  But Sunday & Monday were blessedly quiet.
I'm surprised that thought drinks were expensive - we have Red Stripes for $2.50, Rum Punches & other rum drinks for $5.00. There were daily drink specials as well.
It's not for people who want a lot of activities and entertainment, but great for the true beach lover.

Just returned from 4 wonderful days - hated to leave.

Reading this review in it's entireity to the end will pretty much some it up, and
keep in mind we spend 3 weeks a year, 25 years running vacationing in Negril at a 
number of resorts.

The Good: 
Staff was very friendly and very helpful.
Rooms are more than adaquet, simple, roomy & spotless.
Beach is kept immaculate with chairs and umbrellas for every guest.
Food was good, it was a little more expensive than comparable resorts, no big deal though.
Security on the beach is good, they keep the real scoundreals away.

The Bad: Liquor was overpriced...a vodka and pina coloda being $17 and change, we drank elsewhere.
Security at the front gate appeared to be non existant.
The property is extremely overgrown with vegitation, sorta like walking through a jungle,
which by the way is an easy fix just by sending the landscaping employee out there to do it.
Water pressure in the rooms was marginal, but adaquet.
"Be aware" that there are coffee makers in the room, but no Coffee or condiments, so
if you want to drink a cup of coffee in your room, either bring it or buy it at a local market.
The pool and jacuzzi we're far from being "Right"
The jacuzzi was not a functioning item and the pool wasn't one I would have gotten into.
Thank God for the ever perfect Caribbean.
 
Management: Understanding their train of thought is what is strange.
The tourists who are making up most of their revenue, in our are opinion were treated
differently than the Jamaican visitors.
They called it a "family" resort...you be the judge.
(BTW...There we're no families staying at the resort when we were there)

My wife was told she couldn't be topless on the beach....really...it's Negril.
What the hotel turns a blind eye to and they consider family appropriate...lol... is
2 Jamiacans in the room above us and their friends playing loud music and doing
cocaine for a day and a half....and the Jamaican rolling a big ole joint at the breakfast
table and smoking it. (which I'm not personally against) but I wouldn't consider
Cocaine and gunja to be family values.
They also hassled the spring breakers about noise, they were directly across
from our room and weren't as noisy and the 4 upstairs doing blow.

I guess my point is this...We didn't argue with management about the topless issue, but....so many feet of that beach, the hotel doesn't own...the Jamaican government owns it and it is not illegal to be topless. Cocaine & gunja are illegal. You be the judge, I'm just stating the facts.

Hardest One Yet To Write

I located Seascape's website and emailed the property directly as the website did not give enough information for my needs. After several pleasant emails exchanged between the new owner and myself, I confirmed that we would be reserving a 2 bedroom apartment for 6 people, 2 adults and 4 children with breakfast included.  We would pay an additional $15 per day for one of our children since they only allow 4 people per room, at the listed rate, our 3 year old son would not be charged.  About a month before our arrival, I had heard that a price increase was in effect due to the change in ownership, so I emailed the hotel to confirm that they would honor the rate I was quoted initially.  I was emailed by Stacey, the sales coordinator who was assured  me that they would.  By the way Stacey is wonderful, she is everything that customer service should be!!! 

We arrived on February 22, 2008 as scheduled only a few hours late due to our flight being delayed as a fast moving snowstorm hit our area that morning. Stacey was waiting for us as we arrived, she told us we could take care of the financials in the morning as she could see that we were tired from our travels.  She explained that she felt our room would not be suitable for our needs in her opinion due to the fact that the only bathroom was located within the master bedroom.  While we did not have a real issue with it, it was inconvenient and we would have appreciated being told of this up front.  To remedy the situation she offered us the room we originally booked for the kids and a standard room for us rigth next door, complimentary for the night until she could move us to another room in the morning. We inquired about where and when breakfast would be served but she was not aware that they were serving breakfast and after showing her the emails from Mr. Bartlett saying they would, she said she would take care of it.   When we awoke and dressed for the day  we went in search of our meal but we unable to locate any hotel personnel, so we took the kids to Selina's to eat. When the office opened , we went to change rooms but were told that our room was not vacated as of yet, so we should go about our day and she would take care of moving everything for us including getting the breakfast issue strightenend out.   Well when we returned our things had still not been moved and now we were being offered to keep the accomodations that we had but at an increased cost. We could not afford the increase, so we declined and asked to keep the original 2 bedroom suite.  We were told that we could  but because of the ages of my children that we would not be comfortable with the bathroom situation as it was. Stacey said she would talk to the owner and see what she could work out for us.  The manager Mr. Bartlett was not amenable to any reduction of price, he was rude and disrespectful to my husband (who by the way is Jamaican) and myself .  It appears that the issue was that my daughter is 17 and they consider her an adult.  We are well traveled and know that most hotels will consider her an adult however when we have stayed in places that offer family suites, her age has never been an issue because we are staying in one large room opposed to two separate rooms.  Now to be clear their definition of a 2 bedroom suite is one true bedroom with the bathroom  within that room, a large living room that housed two double beds and a small kitchenette, not a proper two separate bedrooms.  Still not a problem we would get over the inconvenience but the real issue was how we were treated by the owner.  He acted as if we were trying to cheat him and spoke very harshly to us. We thanked Stacey for her help and returned to our room for the evening. In the morning we had decided that if they did not serve us breakfast as promised we would seek other accomodations, unfortunately breakfast was no where to be found on the premises and once again we had to pay for our meals at a restaurant. 

After breakfast we searched out a few hotels to see their availability and found a great little place on the cliffs that met our needs.  We promptly returned to Seascape, settled our bill for the two days and checked out.  The property in itself is decent, basic but clean, nice pool and bar and the front office staff are great.  While I realize that this is probably a very individualistic situation but due to the rudeness we encountered by the owner, I cannot and will not recommend this hotel.

Mixed feelings

I found this place when I arrived in Negril late at night, the staff are extremely friendly and helpful, great environment, quiet, no hassles has all that you need and located right over from the beach..


Seascape Apartment

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