Name: Waters Edge Guest House
Address: Unity Hall Main Road, Montego Bay, Montego Bay, Montego Bay, 00000, Jamaica
Rating: 7

24-hour reception

Smoking areas

Ticket assistance

Garden

Television in lobby

Terrace

Express check-out

General

Safe-deposit box

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Picnic area

Recreation

Free parking

Parking

Event facilities

Conference Hall

Business

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Sangster International Airport

Waters Edge Guest House

Montego Bay

This location was on the waterfront, very beautiful nice and cozy. I would stay at this location again on my next visit to the island. I like the overall environment

I didn’t stay it was like jail Very scary place: no customers I was the only one with the owner no other customers.I was terrified I felt like I was in death pit

The service was excellent. And apartment was excellent!

Let me start by saying I was very disappointed from the beginning. The pictures displayed on the website are not completely accurate. Upon arrival, my partner and I buzz the bell to enter the property.  We had to wait awhile before being let in. They had no idea who we were. As a business owner your staff should know who to expect at your hotel. That confirmed to me that communication was poor from the start. The young lady was looking a some piece of paper. Then as she was looking she said she had to call the owner back to find out some details. The owner instructed her that I had to pay $150, but only get back $100. As she found the paper, which end up being a contract the owner walked in the door. He offered us an upgraded room because we had to wait outside the property for awhile before being buzzed in. However, the room he was offering was right in the lobby with no privacy so we declined. Before getting to the room my partner and the owner had a disagreement about money and the owner said he has the right to refuse guest and not give us back a refund. He was rude and condescending. The bathroom kept flooding every time we took a bath. They gave us a towel cut in half as washcloths. The walls were cracking. Pest in the room and bed. No housekeeping service. Once we went the the Jamaican Tourist Board of Commission to file a complaint and came back our room was cleaned. The owner said the deck has some damage so enter at your own risk. Any problems go to the JTB!!

Bad service. location Manger was rude and condescending from the beginning, making for an uncle for table stay. Ands were in the room when we check in but too bad we already paid. Room cleaning was never done. Location amenities and water spots are far overpriced. The location is far from the city center. I do NOT recommend this place for your stay. 

Bad Customer service & Pests

I had an great time, place was nice and quiet.

Owner came out when returned  in underware . Exposed  wires .whirlpool  didnt work   Nothing around. Made alot of noise  early  in am.

I'll start by saying...the place is very pretty ..just not set up well inside. Very oddly behaved staff, No food on premises, only small snacks with very high prices that fluctuate depending on who shows up at the desk. Almost $100USD per day just to take a taxi out to go get food. Full kitchen but zero access given to guests. $10USD per day to use a mini fridge in our room. Another charge to use the safe. $30USD to use the washing machine on site. Very weird Sunday..the owner set up large DJ speakers at the end of the dock and blasted Christian church music towards all the rooms the entire morning. No real access to the water...a make shift ladder you can climb down and swim beside a docked speedboat. Very agitated attitude if you came back to the hotel late..had to be buzzed to be let into the gate, then had to wait to be let inside as the front door was locked. With work this place could be amazing, however it was just overly difficult to stay here.

Waited 2 hours before we could check in, air conditioning wasn’t working properly, additional fee to use refrigerator, a whole wedding and reception was performed limiting our use of the property, always was short staffed, once we arrived we were asked to pay a deposit and taxes, the room already smelled stuffy and hot because of lack of air conditioning and circulation. Because of this he took our deposit, and said the room smelled like smoke but we did not smoke in this room. He was very rude and disrespectful and threatened to call police to have us removed from the property, the pictures on the website are deceptive, it’s a ***hole!!!!!

Destination	Price
Airport	60 USD
Airport round trip	60 USD

Waters Edge Guest House

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