Pelangi Hotel & Resort

Just came back from two nights at this wonderful hotel. It may be a little rough around the edges, and the facilities could certainly do with a bit of a face lift however, what it lacks in glitz and glamour it more than makes up for in customer service and friendliness. We are just an average family, but the staff there made us feel like royalty.Nothing was too much trouble and no requests were turned down. Our lack of fluent Bahasa wasn't too much of a problem as some of the staff could speak English. One of the most relaxing places we've ever stayed at. Rooms are comfortable with air-con, tv, kettle, tea and coffee, and a bar fridge (with 2 bottles of water provided each day.. The rooms have a wet bathroom, which means no partition between the shower and the rest of the room. Toilet sippers are provided, so no soggy feet! The bed was very comfortable and the bed linen was absolutely immaculate! Restaurant and room service are both 24 hours, and the food was wonderful. Breakfast is included and, although there was not a huge range in the buffet, in the interest of not having too much food wasted, think the amount was just right. Mostly Indonesian food but some western food offered as well. There is a shuttle bus which can take you to and from the ferry terminal, as well as to Rimba Jaya, the big food court and night market, which was a lot of fun. Both of these buses are free. As there is no real public transport to speak of, you will need to hire the car and driver to go to some locations, but the price was very good. We did this a couple of times and the drivers were very happy to go wherever we asked them too. The driver who brought us back from Rimba Jaya even stopped for us so that we could buy some fruit on the way home! We will definitely be going back to enjoy the lovely Indonesian hospitality, and the beautiful smiles of all the staff. Such humble but lovely people. They even gave us gifts when we left! Forget the high-end resorts, this hotel wins hands down!