Name: Rheinberg Town Haus
Address: Near Mount Carmel Church, Munnar Town, 685612 Munnar, India, Munnar, Munnar, Munnar, 685612, India
Rating: 8

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Rheinberg Town Haus

Munnar

The homestay is located in main town which is accessible to main road. But the only problem is it is located in mountain high so need to walk from ground around 200m. Another route having road and nearby car parking but quite distance.

Apart from this, it is a good homestay for couples. The ambience of the stay and garden area, you'll definitely love it. Rooms are pretty clean and decent. Speaking about bathroom is too good with 24x7 hot water. Property owner is so kind and about the caretaker Mr.Kapil is also kind and helpful.

Affordable and value for money homestay

Rheinberg Town Haus is above the town, and is in a peaceful situation, with a lovely little garden. I loved my room. The bed was so comfortable and everything was so clean. Excellent bathroom. The owner Mr Jacob is a lovely man and his staff Kapil so helpful. I felt really at home there. Only 5 min walk down the hill into the town centre. Higly recommended.

Lovely Peaceful Guesthouse

This guesthouse is run by a caretaker with no involvement by the owner who lives on the property. The rooms are rundown, the lighting is awful, there is no fan so no air circulation, the blankets are dirty and the towels are worn out. The tap in the bathroom was leaking and the caretaker appeared to be aware of the problem but could not be bothered fixing it. 

They do not provide a bottle of water and the subscription for the television channels had expired so the television was of no use. The place is run with an element of extreme frugality which is very obvious from the state of the rooms, dirty cables, crooked light fittings, broken door latches and grotty towels.

There is continuous chanting from the temple nearby and the call for prayer from the neighbouring mosque is very loud. Munnar town is filthy and crowded and the recommended restaurant had very poor hygiene.

We booked to stay three nights but left after just one as we felt uncomfortable from the minute we arrived.

I do not recommend this place at all to anybody. It was the worst aspect of our holiday in Kerala.

Appalling accommodation

A beautiful clean property. Surrounded with beautiful flowers with a nice garden on the hill. Peaceful location well maintained n very clean. Owner is responsive on phone. Tea was served at a reasonable price. But food options could have been an added advantage. Extra bed was provided on request. Room was comfortable.
Parking is little far. Due to which our taxi driver had to face a little trouble during night to use toilet facility.

Home away from home !!!

We only stayed here for night and I have to say I was glad it was only the one night. 

The room was large, had a chess board (although pieces missing) and the shower was hot. However when we separated the 3 covers on the bed they were not clean in the middle. There was also a small (nibbled out) hole in the bathroom ceiling which was quite unsettling. I did not sleep well here due to the occasional noise of an animal in the ceiling and then the church music starting around 5am (Sunday). 

The caretaker was friendly when we saw him but it generally didn’t feel like anyone was around. 

I wouldn’t advise staying here if you are alone as the walk back to the accommodation at night is pretty dark and there are very few people around. 

Not a peaceful nights stay

My friend and I were brought here by a rickshaw driver as we were struggling to find a restaurant with WiFi to search places to stay. We expressed that we 100% needed somewhere with WiFi as we needed to organise the next steps of our trip - we were pleasantly surprised when we arrived, the garden was lovely and room was clean and spacious. We went out for food before planning to come back and organise our onward travels, however when we came back there was absolutely no one to be found in/around the building. The WiFi we were given had been turned off and another one turned on, with a different password. We walked around everywhere trying to find someone, but there was no one. We even when next door to ask. We had been given no information at all and weren't told the owner would be going out or how to contact anyone in an emergency. We appreciate the only issue we had was with the WiFi, but we specifically expressed that the one thing we needed that evening was WiFi - but it was a little disconcerting that there was no one to be found at all, as what if there was a more serious issue? After a while of searching and hoping someone would return, we left a note on a door to ask the manager to come to our room when they get back - however no one arrived until about 8am the next morning, by which point we were checking out.
We explained our issues to the manager but he did not seem to care and did not apologise. He said he had just gone for food, and didn't see the problem when we explained that we didn't know that and hadn't been given any contact info. He got quite angry with us and I had to ask him to let me finish explaining/my sentence. In the end he agreed to reduce our bill by 200rs, down to 1300rs but after ALOT of discussion and he was very very unhappy with it and proceeded to sulk.

It was a shame as the accommodation is quite nice but we thought the customer service was very poor and unprofessional.

Rheinberg Town Haus

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