Name: Hotel Phoenix
Address: Laugavegur 140, Reykjavik, Reykjavik, Reykjavik, 105, Iceland
Rating: 9

Smoke-free property

Heating

Express check-in/check-out

All Spaces Non-Smoking (public and private)

Adults Only

General

Non-smoking rooms

Room service

Rooms

Safe-deposit box

Services and amenities

Internet

Airport transportation

Transfer

English

Languages Spoken

Pets Not Allowed

Pets

Location

At the hotel

Reykjavik International Airport

Keflavik International Airport

Hotel Phoenix

Reykjavik

Hotel Phoenix has a homey feeling, like a bed and breakfast. The location is fantastic, within walking distance of so many attractions. The cozy room was cleaned daily and there was even turn down service with chocolate on the pillow. Bottled water was in the room too. Having a view of the backyard was really pleasant. Breakfast was delicious and bountiful; eggs, cheese, tomatoes, jam, warm rolls, and famous Icelandic Skyrr were some of the items served, in addition to coffee and tea. The owners are amazing. They really know how to run a hotel. It was truly an honor to stay at Hotel Phoenix, for a much needed vacation. Reykjavik, is an incredible city with so much to see and do. Hotel Phoenix is in a perfect location, close to the bus stop, waterfront, shops, supermarket, restaurants, and my favorite community swimming pool. Iceland is awesome, as is Hotel Phoenix. Now it's time to learn the Icelandic language.

A Lovely Hotel in the heart of Reykjavik!

We stayed for 3 nights and really enjoyed it - the hotel is probably more like a good Irish B&B where personal service is at its best.  It is very handily located for access to everything.  Advice on all local activities is readily available - breakfast was great and the short chats with the owners were always of interest.  Thanks for a very enjoyable stay.

Great stay for 3 nights

We had a very nice 2-night stay at hotel Phoenix in Reykjavik
It is a small, intimate hotel (9 rooms), very cozy and with a charming decoration. Our room was spacious with lots of light and a little en-suite sitting area. Very clean and very well taken care off 
It is a short walk to the port and the Harpa concert hall, and there are lots of restaurant options around 
The hosts (owners) are very helpful and took very good care of us, thank you, and also thank you for the excellent breakfast. We very much enjoyed our stay! 
#Iceland #Reykjavik #HotelPhoenix 

A wonderful experience and a great location!

Terrible booking process. I have received my confirmation from the hotel and a couple of hours later my booking was cancelled. I have tried to get in touch with the hotel but they didn’t take the phone. The explanation was «due to untrustworthy bank card» - I have tried both debit Visa and a credit Mastercard, both perfectly fine and recently used for my travel arrangements in respected hotels & airlines. 

I had to change my flights and book a new accomodation. Still no reply from Phoenix. ☹️

Got your Booking confirmation? It may be cancelled by the hotel.

First of all this hotel sends me a messsage saying I cannot check in early even knowing all flights from USA arrive in the morning. 

The worst is they will not storage your luggage if you arrive early and tell you to store it at the bus station. Who does that ? Ridiculous.

This Hotel does not answer their phones. So I tried reaching through booking.com but hotel did not respond my messages either. 
They went ahead and cancelled my reservation at last minute even after I fixed issue with booking at booking.com app. 
And by then I was already on my way to Iceland.
Much later manager emailed saying they had phone issues and they already gave my room away. 
So basically tough luck!
Terrible customer service and manager. 

So I had look for a hotel at my arrival and thanks to Expedia I found a nice hotel which was welcoming and let me check in early. So not all service in Iceland is bad, just Phoenix Hotel.

Terrible customer service

Great location for central Reykjavik. The gentlemen that manage the hotel are absolutely wonderful. They were welcoming and considerate hosts, offering a first class service in a beautiful boutique hotel.  Everything was faultless and I would recommend everyone stays here at least once in their lifetime to experience just how good hospitality should be. Thank you Hotel Phoenix.

Fabulous 👌 

Absolutely awesome boutique hotel.  The 2 gentlemen that own/manage it are welcoming, gracious and helpful.  They really make you feel like you are staying with friends.  The hotel is spotless.  The breakfast that they hand make is spectacular with only fresh, local foods.  The hotel is tucked away in the middle of the block and can easily be missed.  There are only a few rooms so don't expect any amenities like a pool, bar, restaurant.  But if you want an incredibly comfortable stay in a convenient part of the city, then this is the only hotel you should consider.

PHENOMENAL!

Very attentive and welcoming owners/manages. Scrupulously clean hotel. Comfortable beds. Ample breakfast. Both managers were helpfully and informative. We loved the info on weather and places of interest on the breakfast table each morning. We were in late most nights and out very early to the airport but they were always quick to open the door and enquire about your day. We’ll located within walking distance to town and the boat trips. We loved our stay and would not hesitate to recommend.

Would not hesitate to recommend

Small boutique hotel offering a friendly and  personal service. Location is superb for access to the whole city on foot, quiet, yet also close to the bus terminus at Hlemmur. Rooms are not large, but very adequate. Comfortable and clean. Generous breakfast was included, as a cold platter rather than buffet style, and more than enough to make up and take out sandwiches for lunch.  There is no dedicated hotel car park, but there is free street parking right outside, which is ideal if you have a hire car.  We were very pleased with our choice, spent 4 nights there, and would definitely recommend.

Lovely small hotel, great service, super location

A very nice little hotel with great service.
I have stead here for 5 nights.
Good breakfest. Good beds. And not expensive.
In the middle of Reykjavik so the centre in near by.
I recommend this hotel!

Rob.

Hotel Phoenix

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