Grand Mercure Hanoi

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Parking height restrictions apply.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
• Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; reservations are required for some onsite facilities.
• Enhanced food service safety measures are in place.
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
• This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC), Safe Travels (WTTC - Global), and COVID-19 Guidelines (WHO).

• Fee for buffet breakfast: approximately VND 577500.00 for adults and VND 290000.00 for children
• Airport shuttle fee: VND 1800000.00 per vehicle (one-way, maximum occupancy 3)
• Airport shuttle fee per child: VND 1800000.00 (one-way), (up to 12 years old)
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.