Name: Rival Hotel
Address: Rue 90, Boulevard Carenage, Labadee, Labadee, Labadee, 1110, Haiti
Rating: 7

Air conditioning

24-hour reception

Smoke-free property

Garden

Terrace

Outdoor furniture

No elevators

General

Bridal suite

Non-smoking rooms

Soundproof rooms

Room service

Cable TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Concierge services

Luggage storage

Wake-up service

Telephone

Services and amenities

Breakfast

Snack bar

Breakfast/lunch to go

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

Spanish

English

French

Languages Spoken

Hiking

Sun Deck

Recreation

Parking

Swimming pool

Outdoor pool

Beach facilities

Beach/pool towels

Next to the beach

Pool and beach

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Cap Haitien Airport

Rival Hotel

Labadee

It’s a very nice hotel by the beach but unfortunately there isn’t a restaurant on site and it’s a turn off. Otherwise it would be one of the top hotels in Cap Haitien. The ownership should strongly reconsider having a restaurant on site if they want to remain competitive and be one of the best destinations.

The property is beautiful and right by the ocean. It is clean and the rooms are spotless and very comfortable. It is a hidden gem. Only thing, there is no lunch or dinner menu.

Good but the cleaning could be much better for that amounts of money beside that nice place

The service is very poor, breakfast was simple same breakfast everyday eggs and spaghetti with black   Coffee and toast, they don’t provide water or milk. No fruit served at all. The workers were very friendly and helpful.

I absolutely loved the view. I could see the water from my balcony and that was a lovely site. The staff was great and accommodating and the property is very clean. As far as what I did not like, the road leading to the property needs to be improved. Otherwise, a great property and great staff.

When I arrived, there was no water in the shower. It had to be fixed.the breakfast is VERY basic. There was no jam available for example. The eggs were served without any else on the plate, not even a slice of tomatoe. Not to be recommended

Hotel property is nice but the road to get to it is terrible and the included breakfast needs very much improvement, not quite value for money, can improve to A1 with small twiks.

Almost nice

Aesthetically beautiful and well-physically maintained. This hotel is designed for pure relaxation as it is located away from town at an adequate distance but not too far from downtown. Very large pool and is well situated.

PRO-
View from all parts of the hotel is breathtaking (Mountain and Ocean). The hotel is clean in all areas. The pool can use a more consistent cleaning.

Cons-
Breakfast is beyond lacking. Omelets most days. No deviation from the menu whatsoever. Shockingly being on an island and no fruits are provided with meals. If you asked for fruit, the staff gives you the same look like you are asking for the sky. They appear to have a strictness on everything. We requested lime juice 4 days in a row and the staff gives you the deer in the red light look. And that part was extremely frustrating.

WIFI in the room is non-existent, even when you are sitting in the balcony area. If you are in the dining room area, Wifi is good and that is basically it.

No way to communicate with staff if you need something. You practically have to leave your room and go search for staff.

Staffs have no decision-making power. Everything thing needs to be communicated with the owner.

No electric power in the room between 7-6 pm, therefore is no AC. 

Transportation is extremely difficult after 7 pm to go downtown due to the location of the hotel. Transportation is extremely available if you are downtown and coming back to the hotel.

The beach is front of the hotel is filthy. Don't even think of going down there to swim or relax. The little sand area is loaded with trash (Plastic bottles, bags, and other things). 



Great Views, But......

There's a lot of things need to be done. Although the staff are very polite and amazing there is still some things at the hotel that needs work. For example, there's no ac during the day time, they only serve breakfast and not any other meals. This was a beautiful looking hotel but it still needs a lot of work.

Rival Hotel

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