Name: Cabanas De Tzununa
Address: Lake Atitlan, Santa Cruz La Laguna, Santa Cruz La Laguna, Santa Cruz La Laguna, 07000, Guatemala
Rating: 0

Smoke-free property

Garden

Terrace

No elevators

General

Laundry

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Airport transportation

Transfer

Hiking

Recreation

Parking

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the cottage

Quetzaltenango Airport

Cabanas De Tzununa

Santa Cruz La Laguna

Staff communication was great to informed us about what needed to get done

Lovely Garden and dining room very very nice staff, bathroom wasn't particularly clean

Not a secure location and I was alone in the hotel nearly every night as there is no employee who stays overnight.The room was comfortable but the windows had no screens so the mosquitos and other biting insects were a nightmare. The restaurant was open haphazardly and was dirty. My room was cleaned only once during my ten day stay and only because I pled with the kitchen employee. In a country where toilet paper can't go into the toilet so sits in your bathroom trash can, having to empty your own trash can because no one cleaned the room was really disgusting.

Unsafe and unclean

TERRIBLE TERRIBLE experience. This man is clearly scamming people and all positive reviews are fake. The rooms are stuffy, the toilet did not work, there is no wifi, no free breakfast, the shower stopped working after 2 uses. Run far away from this hotel!

We arrived and left the room it wssnt at all what they show in pictures we didnt even use it i hope some one carrs enough and i get a refund worst place ever

Proximinty to the lake was great.  Great olace to stay for an authentic jungle experience.

The personnel where all courteous. Nevertheless, according to the listing, the place had parking (which it didn't) and the place was lakeside (which it wasn't). All of the lake pictures are taken from a public dock (sponsored by the hotel) that is maybe 200 meters away (with several properties within the forest in between). There is no view of the lake at all from the property itself where the rooms, restaurant and resting areas are.The restaurant experience was quite poor. I ordered the vegetarian dish which just consisted of boiled vegetables with no attempt at seasoning them (no butter, salt, pepper, onion, garlic, etc. nothing!) which made it completely tasteless. So eating in was unappealing and the room didn't have a kitchenette so bringing one's own food was not an option.The closest restaurant was around 1km away so eating out was a bit of hassle, especially for dinner taking into account you had to walk in the dark through in a small trail within a forest to enter and exit the property.All room pictures in the listing were from a very nice and elegant cabin, not from the room were I was assigned. The room were I stayed had no windows, just some wooden frames that opened but without glass nor screen so it couldn't get opened without having bugs come inside at night. So beside having no view and no natural light, it also had poor airflow, so it felt very claustrophobic like sleeping in a closet. Not what you expect from a place that advertises itself as lakeside!

Advertising was misleading

This place is excellent.  It has the most comfortable mattress I have ever had in this part of the world and top quality bedding.  Beautiful decor.  Nice staff who go the extra mile for you.  Shower could be hotter, but everything else is perfect.

Location was great, near the deck and the personnel attention was flawless.

excellent service the owners are such lovely people I would recommend this place to everyone

Cabanas De Tzununa

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

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Check-in terms and conditions

Paid on the spot

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