Name: Hotel Casa San Lázaro
Address: Calle San Bartolo No. 8, Antigua Guatemala, Antigua Guatemala, Antigua Guatemala, 03001, Guatemala
Rating: 9

Shopping on site

24-hour reception

Smoke-free property

Garden

Television in lobby

General

Laundry

Concierge services

Dry-cleaning

Services and amenities

Breakfast

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Library

Recreation

Parking

Event facilities

Business

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

La Aurora International Airport

Hotel Casa San Lázaro

Antigua Guatemala

This property is located on the outskirts of Antigua. It is about a 15 minute walk to the city center along two decently busy roads. The hotel door is closed and you must knock each time you want to enter. We had 2 reservations on separate nights. When we arrived, the hotel did NOT have any of our reservations on file even though we had confirmation from Orbitz. There was only ONE employee in the entire hotel, the GARDENER. He didn't have any idea how to help us because of course that is not his job. He told us that they had a very busy weekend at the hotel and all the staff was resting. (We arrived on a Wednesday). He tried to take us to an available room, but all of the non-occupied rooms were dirty. There were no sheets on the bed, no pillowcases, the bathrooms weren't cleaned, etc. We tried contacting Orbitz which was a disaster because they had to "verify" our story by calling the hotel. When they called the hotel the only person that could answer was the gardener or us. The gardener only spoke Spanish and the Orbitz representative only spoke English. It was an absolute fiasco. We finally got a hold of the hotel owner, Victor, who was NOT helpful at all. After a WHILE on the phone, we were offered a larger room that was clean with sheets. It is absolutely ridiculous that the owner did not offer us the room from the beginning!While the room was spacious, it smelled heavily of varnish. We couldn't open the windows because there were no screens. There were tons of mosqu

Loved our stay so much we booked our return trip. The staff make the place. Milton was great to chat with and learn some local culture. The pool needed cleaning when we got there but was done shortly after. The pool is a little shallow for adults but fine for cooling off. Perfect for kids

Great place

Really glad we came back for a second time! Once again, the staff was amazing. They organized our transport back to the airport and prepared an excellent early breakfast for us. If we ever go back to Antigua, we are definitely staying here again. A special thanks to Milton, Claudia and the manager (whose name I forgot) for a wonderful stay. Casa San Lázaro was like our home away from home.

We booked two guests into Casa San Lazaro based on previous Trip Advisor reviews, which appear to have not been accurate.  Here is the review from one of our guests:  

GOOD STUFF:  
+ Everyone there was nice and friendly
+ One night I asked if we could buy a soft drink of any kind. 'No' but the guy was willing to go to a store and get us something. 
+ Substantial breakfast every day with either scrambled eggs or pancakes 
+ Casa Lazaro's private airport shuttle (additional charge) between Guatemala City airport and Antigua was great. Same guy both ways. Good driver, efficient, clean car, courteous, on time.
+ Hotel staff was prompt to reply to email inquiries before our arrival  

NOT SO GOOD STUFF:
- The hotel seemed to be partially closed and under construction and was not user friendly. At times we were the only guests. 
- We had requested a room at the back but we were assigned a room upstairs right above the noisy cobblestone highway. We had to have the windows open for some air to cool our room which meant tolerating the noise and fumes of nonstop traffic.  
- On two evenings I had to call for someone to work on the toilet to get it to flush. Yes, we followed the rules and did not put tissue in the toilet. 
- The basin water was barely a trickle.  
- Whenever we left, we surrendered our key and the door was locked behind us. We had to use the knocker on returning for someone to let us in. One night no one came - we knocked and knocked. Eventually a guy arrived from the street - he apologized, saying that he had to get tortillas.   
- We had to ask for drinking water.  
- One evening we arrived at our room and there was a very strong smell of varnish - the floor of the room next to ours was wet with varnish. The odor eventually dissipated.

February 2019 - Big Disappointment

The hotel is very nicely decorated, clean and quiet. The breakfast is also really good. What makes this hotel so perfect is the staff. They are so helpful, professional and warm, they made us feel like we were friends or family rather than simple guests. The hotel is away from the city center, but it is easily reachable by tuk-tuk or by foot. I highly recommend this place!

Only thing I didn't like was the room I got, tje window was looling at the street, there was npoce from the cars that passed by. They let you order food from restaurants to eat in the room which was great! They only offer breakfast. The staff was incredibly kind, it didn't matter the hotel was being fixed in some places, the staff made everything great!

The hotel was perfect and the attention was very nice.  I would rate the hotel 5 stars but the pool was too cold, it's was almost imposible to use it, and we select this hotel based on the pool :(

Nice hotel, freezing pool

Had a very happy stay here. The service was excellent, quality room and very secure. They made our trip very memorable! Brought fresh water every day, packed our breakfast when we went on tour, changed our booking when we made a mistake free of charge and organised our laundry. Will stay here again next time.

Fantastic Hotel

We loved our stay. Hot shower, lovely breakfast in the garden, friendly staff, our daughter enjoyed the pool. Would stay again.

Hotel Casa San Lázaro

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Location

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Paid on the spot

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