Name: Hotel La Riviera de Atitlan
Address: Bahia San Buenaventura, Agua Escondida, Agua Escondida, Agua Escondida, 07010, Guatemala
Rating: 8

Computer

Elevator/lift

Smoke-free property

Garden

Television in lobby

Reception desk

General

Safe-deposit box

Services and amenities

Restaurant

Meals

Multi-language staff

Languages Spoken

Free parking

Parking

Event facilities

Business

Sauna

Beauty and wellness

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Quetzaltenango Airport

Hotel La Riviera de Atitlan

Agua Escondida

Run down hotel charging mid range level prices for a motel experience. Staff is not well trained and the facilities are in desperate need for renovations. Would not give a local invoice to avoid paying taxes.

I didn’t have access to WIFI at all during my staying☹️

when I checked in, expedia didn't send my change of reservation, so I was waiting one hour

Amazing Restaurant Experience!

The hotel is nice but it was too full, so lines everywhere and service suffered a little because of that.  Otherwise everything was very good.

Servicio de cena romántica muy mal servicio, no se los recomiendo.. no es a la carta como ellos dicen al principio, cuando ya estás con tu mesero té dicen que las opciones son limitadas. además de eso cuando reclamas la supervisora RUTH NAGERA  no hace nada por alludarte..

Really bad customer service, I don’t recommend anyone to come  to this hotel.. prices are over expensive for a service that is not worth it.. I pay $150.00 for a dinner reservation and when they brought me the check is was only $52.00 and when I went to ask for the rest of money back they say they couldn’t do anything.. supervisor RUTH NAGERA is not helpful at all..

Muy mal

There’s so much potential here and unfortunately, the management has failed to meet it. Let’s start with the basics. People inevitably plan to sleep when they stay in a hotel. If the bed is por quality and uncomfortable, the rest of the accommodations fade in the background. I stay in hotels approximately 100 days a year. By far, this place has the most uncomfortable bed EVER. There’s no WiFI. How can a hotel nowadays not have internet? That’s a deal breaker for me too. Finally, the price, in comparison to nearby places is high in my opinion, even if the bed were better and if there was internet. The restaurant was good, a bit overpriced. The pool and other amenities looked nice but I didn’t try them out. I’ve stayed at six other hotels in Panajachel and now, my curiosity about the obnoxious olive green and turquoise monolithic towers by the lake has been quenched. I won’t be back.

Paint Matches the Place - (and that’s not good)

First, there is a difference between staying at the”hotel” and renting an apartment here. If you rent an apartment you are not allowed to use the kayaks,pool table, or ping pong. You cannot even pay to rent these items. Staff treats apartment guests awfully, constantly watching for infractions. You cannot drink your own beverages except in you room or on the “beach”. Now to the pool and Jacuzzis. Oh my goodness! They are so dirty. Not only is the water cloudy but there is visible dirt and hair in the water. The pool also has sun screen and debris in it. The problem is the children who run from the dirt beach to the jacuzzis and jump in with their shoes on. Impossible to keep the water clean really. Just gross. Totally gross. 

Hotel La Riviera de Atitlan

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