Name: Hotel Hvide Falk
Address: Edvard Sivertsenip aqq. 18, Ilulissat, Ilulissat, Ilulissat, 3952, Greenland
Rating: 7

Smoke-free property

Terrace

No elevators

Reception desk

General

Non-smoking rooms

Room service

Fridge

Smoke Detector

Cable TV

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Laundry

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Kitchen

Meals

Wi-Fi

Internet

Free parking

Free parking nearby

Parking

Pets allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Ilulissat Airport

Heliport Ikamiut

Hotel Hvide Falk

Ilulissat

Worst hotel I’ve experienced in my last two years (over 100 hotels). The hotel staff was rude and poorly trained, incapable of answering questions and confused with the simpest of questions. The room was dumpy. Most power outlets didn’t work. Wifi didn’t work. The room wasn’t equipped with enough blankets or pillows. The girls working the front desk were particularly rude, lazy, and passive aggressive. They were poorly trained and unable to handle basic requests. The young female employee at the front desk became resentful when I noticed her inability to provide any assistance and she played the victim. She wouldn’t provide her name (which tells me she knew she had a reason to be ashamed) and snidely retorted, “I know you’re frustrated but I can’t help you.” Once provided the wrong hours for meals by the hotel staff, I was denied dinner, lunch, and breakfast because of “closed kitchen.” The hotel staff lied about meal hours, failed to provide a functioning room with functioning power and water. They lied about the false information they provided, and when I noticed, they pretended the problem was actually “my tone.” As my first visit to Ilulissat and to Greenland, this hotel did a profound job of embarrassing their nation and community. I love Greenland; it’s noble and very beautiful. But Hotel Hvird Falk gave a terrible first impression to a first time visitor to this beautiful continent.

Rude and incompetent staff who lied and disrespected customers

Very much enjoyed my stay. Comfortable room and really nice breakfast.

Great location. Surprised there wasn’t an elevator for the three story building. Stellar check-in and restaurant staff. What a view!

While the backend people and cleaners were very proactive and helpful, the frontend folks need more training

Beautiful view from our room in one of the lower (downhill) units. Excellent restaurant with a great breakfast spread.  Free transport to and from airport and storage of luggage before check in and after check out. Less than perfect in minor ways: Kitchen in room had very old stove but it worked. We missed the alert for late  3 hour water turn off one night which threw us temporarily. (Turns out the front desk had a sign that we all missed because we never had a need to go there.) All in all a wonderful stay. Would definitely recommend.

Currently (May 2023) some of the rooms are renovated and some are not - it is best to sleep in the renovated ones on the 1st floor (room numbering from 300)

NEED UPgradedNoget forbavset at se man byder mig og andre pa 2 sal (rooms fra 400-418) pa “old 70 stil” ikke vardig at betale HIGHT END price for such a  ….Special Bathroom is a very bad condition and stuff like KETTLE is old fashion and not electric on the wall etc.  Did I mention the “small” tv.The” only” selling point is the VIEW – absolute gorgeous – BUT NO private balcony to enjoy the view.. Ved check-in and before (sent several mails) ask for a QUIET room and was given room 410 (second floor no elevator).  After 5 Nights when check-out I was told oh, we have renovated modern rooms on 1 Floor (room number from 300). So strange  I didn’t got a chance to get a better room (updated and maybe more quiet) – Last 3 nights running kids made lots of noise and only first nights (after I mail to reception) somebody ask them to stop. I didn’t I book a room in a kindergarten!

NEED UPDATE

Usually everything is too much asked at that hotel. Dont expect a lot of service. I was not allowed to eat something in the waiting area although the restaurant was closed and I had to go outside in the cold in front of the hotel to eat something.

This beautiful hotel has one of the best views in the city, overlooking Disko Bay.  The hotel is currently under renovation, but all of the work is done during the daytime hours, so there is no disturbances at night.  The free breakfast buffet is delicious with a variety of great items.  The staff were very friendly and helpful. The rooms are very comfortable, with cattle facilities, so you can make your own coffee and tea, beautiful balcony overlooking the water, and all of the icebergs.  This was by far the best hotel I stayed at during my time in Greenland.

Excellent hotel

The rooms are spacious, comfortable and well-equipped with hair-dryers and irons (not common in Greenland!) and fantastic views from the bay-side rooms. There is no lift though so you'll have to earn the 3rd floor balcony view. The building looks as though it's one of the oldest, but probably well respected, hotels in town. Two reasons for the 4 rather than 5 rating:
- I came up on the AUL ferry from Nuuk and the hotel transfer I was promised was not there to meet the boat up to 15 minutes after disembarkation when all the other hotel transfers had left. This wasn't a problem for me as I discovered that the hotel is less than 1km from the harbour so simply walked, but might be for someone else. When I arrived at the hotel, it was clear the transfer had been sent but the delay was a bit disconcerting.
- Air Greenland brought forward my onward flight from 10:00am to 7:00am which meant leaving before breakfast service started. This was not the fault of the hotel in any way, but a nice touch would have been a packed breakfast. With prices what they are in Greenland, missing out on an 'included' breakfast is quite a financial penalty - particularly if you felt you needed to buy an alternative.
All in all - very pleasant on both nights I stayed. It was part of my travel package so I can't comment individually on the cost.

Hotel Hvide Falk

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