Name: Hotel Neustädter Hof
Address: Am Postplatz 5, Titisee-Neustadt, Titisee-Neustadt, Titisee-Neustadt, 79822, Germany
Rating: 6

Smoke-free property

No elevators

Reception desk

General

Laundry

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Free parking

Parking

Pets allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Hochfirst Ski Jump

Black Forest

Schlossberg

Stadtgarten Freiburg

Muensterplatz

Freiburg Main Cathedral

Martinstor Gate

Breisacher Gate

New Town Hall

University of Freiburg

Freiburg Theater

Goethe Institute

Freiburg Concert Hall

Seepark

Zurich Airport

Lahr Airport

Jean Tinguely Museum

Caricature and Cartoon Museum

Basel Natural History Museum

Basler Muenster

Munsterplatz

Basel Art Museum

Antique Museum and Collection Ludwig

Basel Town Hall

Marktplatz

Swiss Architecture Museum

Basel Historical Museum

Music Museum

Basel University

Jewish Museum

Spalentor

Basel Zoo

Helvetia Square

Swiss National Museum

Zurich Zoological Garden

SIX Swiss Exchange

Zurich Zoological Museum

Lindenhof

St. Peter Church

Zurich Town Hall

Fraumuenster

Paradeplatz

Grossmuenster

Kunsthaus Zurich

Bellevue Square

Opernhaus

Museum of Toys and Little Trains

Saint-Matthews Protestant Church

Collegiale St-Martin

Bartholdi Museum

The Dominican Church

House of the Heads

Unterlinden Museum

Theater Colmar

Parc du Champ de Mars

Colmar Expo

Lake Zurich

Hotel Neustädter Hof

Titisee-Neustadt

There was no one to let us in the hotel at 22;00 hours, (I had called before and told them I will come between 10-11 PM) other guests (3 people) who were staying there were also locked out, pressed the doorbell many time I also called on the phone, no reply, finally, a guest from inside the hotel saw us and he came to our rescue to open the back door of the hotel. My Keys were at the reception without any information for me. Finally, at 23:30 the lady calls me on my phone, I told her I am in the room now, she said she went off to sleep and did not hear any doorbell or my many phone calls :-(

ITS OK but nothing great service...

This is not a hotel and is run by a couple who appear to have other jobs. On arrival we and several other guests waited over an hour to be admitted despite the booking clearly stating they were open from 4pm. The room was very basic with 1970s yellow walls and lime green curtains and had a shower head that could not be adjusted meaning that the only way to get any water over us was to wedge ourselves into the corner of the cubicle. There was no restaurant but there did appear to be a bar. we asked for 2 glasses of wine which was charged to our room and on checking out we were shocked to discover that the bill said €16.10 and the lady on reception demanded €20 to cover the service as they did not usually serve drinks.  There was also no internet. On reading many reviews going back to 2014 nothing appears to have changed. This is a very tired hotel in every respect! 

Don't stay here

For me this was a budget stay and as such it offered good value for money. The establishment seems to be run by an old lady and what seemed like here friends, might have visited off season. Breakfast was included and it felt big for the low room price. The hotel is right next to the railway station which would be considered as pretty much town center for this sleepy little nice southern German town. Stayed at this place while participating in the Red Bull 400 and if I go for that event next year I would choose this place once again.

Good value for money right next to the banhof

This is a budget hotel with no frills.

The hotel is in a central safe location. The room was large and clean and was equipped with a kitchenette, minibar and free wifi.

Breakfast was self service cereal, fruit, yougart, cold meat, bread etc.

Quite good for the price.

Very Good Budget Hotel

Staff very good, easy to find, close to amenities. However room was big but the bed was only 200mm off the floor very difficult to get up and down. TV was the old 12" screen type place 2 mtrs up the wall. Bathroom fit out really needed some work new taps, power supply etc very basic.

Disappointed

My wife and I were touring by car in mid December 2013.  We booked this hotel based on their special offer with breakfast advertised though trip adviser and booked through bookings.com.  On arrival at 2.30 pm we found the hotel locked up but check in was for 3pm so we left and returned at 3.  It was still locked but a gentleman suddenly appeared and unlocked the door.  On entry it was obvious that areas such as the dining room and bar were locked up.  After scratching through a pile of papers our host located our booking.  He demanded cash for payment up front and when a receipt was requested he gave me one written on a blank sheet of A4.  He spoke no English which was fine but when I asked about fructstruc (breakfast he pointed me to the hotel across the road.  I asked if he was paying he said no - no breakfact in the deal.  Indeed there seemed to be no one to cook it or serve it.
The room was on the very top floor, large but in desperate need of refurbishment.  I think men must have died of blood loss trying to shave under the appalling light in the bathroom.  Still it was adequately warm. No WiFi .apparently either. We left early the next morning and bought breakfast later.
I did raise this matter with bookings.com who much to their credit followed up and called me to say the now owners (this less than  a month later) claim they have no responsibility for the falsely advertised breakfast or that the claimed facilities at the hotel were closed.  Although not requested Bookings.com refunded us 15 euro in compensation for the breakfast cost.
Lets hope there really are new owners and they can start providing the claimed services.
Top marks Bookings.com

Hotel Neustädter Hof

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