Name: Hôtel des Palmistes
Address: 12 Avenue du Général de Gaulle, Cayenne, Cayenne, Cayenne, 97300, France
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Terrace

General

Non-smoking rooms

Soundproof rooms

Cable TV

Minibar

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Laundry

Safe-deposit box

Luggage storage

Wake-up service

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Coffeemaker

Kettle

Meals

Free Wi-Fi

Internet

English

French

Portuguese

Languages Spoken

Sun Deck

Recreation

Free parking nearby

Free Parking on Premises

Parking

Beach/pool towels

Pool and beach

Event facilities

Business

Babysitting and childcare

Kids

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Felix Eboue Airport

Hôtel des Palmistes

Cayenne

A welcoming historic building to stay in, and ground zero in terms of being a a social center, with massive big rooms to stay in. Be aware that there is no full time receptionist though. There is always someone around though, usually from the restaurant, and they are very pleasant, but busy. The other plus is that there is always someone who speaks some English, which is a big help for a tourist with non-existent French. The bathroom was a little beat up though, with a broken tap and a shower that had some damage on the stall floor. For what they charge I would think it would be in a little better shape. But with my park facing room it was nice to sit out on the small balcony and admire the view, which help to make up for some shortcomings.  

At the Center of it All



The hotel is housed in a lovely heritage building, which by itself is a sightseeing tourist attraction. The property alludes charm and character from every nook and corner - be it the lovely restaurant and killer terrace seating, or the decor of the room and the common areas. Definitely, the best option in town, if you are looking for a historic vibe but don't want to splurge a lot. However. the biggest letdown of the stay was the extremely poor connectivity. The Internet barely worked. Television never functioned due to very weak signals. And even the credit card machine was struggling because of weak connectivity. Apart from this, the hotel is a jewel in the old town. The reason i am giving 3 stars is because of the weak connectivity and the poor hospitality & service.

LOCATION: IN the very heart of the old town

DINE + DRINK: The Bar Palmistes is THE place in town - to see and be seen. The vibe in the evening (especially in the balcony) is just too fantastic to be missed!

ROOM: We stayed in Room 1, so this review is based on that; VIEW:Lovely view of the Place des Palmistes and the swinging Coconut trees and colonial buildings; SIZE: Spacious enough for 2 adults and simple baggage; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting me to sleep; BATHROOM: Stand-in shower; TOILETRIES: Cosmetics by L’occitane!

FACILITIES: No Gym or Pool, Pure Guyanese chill

SERVICE: Friendly staff that took care of all our needs with a smile, but in general the service levels of the restaurant and bar staff can improve a lot! Speed or service, attention to customers, and ability to tackle foreign visitors - all great areas for improvement!



Heritage Charm

No front desk...someone in bar/restaurant try to help with any questions...LITTLE TO NO ENGLISH

I stayed here only one night and it was a disaster.  I could not sleep because of the noise.  Fun place for a beer or a pizza but not so fun at bedtime!  Staff was unresponsive to my concerns.  I fled the next morning and found a much nicer establishment downtown Cayenne in a quiet neighbourhood.  

Way too noisy

Did not sleep well because of window shutter banging all night. Also AC remote not working so not possible to even turn the AC off. Management unconcerned about these issues the next morning and certainly not apologetic.Three flights of status to climv to room.

Poor night's sleep.

Les Palmistes is my favorite hotel in Cayenne. Where I feel like a traveler of the 1930s. Because of the old-fashion charm and character of this typical creole town house. Built in 1890, historical monument today.
In the early morning I’m used to have café crème and croissant on the quaint gallery and look at the passers-by on awakening Avenue du General De Gaulle
Open since 1830 the Bar des Palmistes has also a special soul. Ambience is hot around the table. Like in the popular open air restaurant in the back patio.
I like to stay in front bedrooms 1 or 2 where I can enjoy a nice view from the balcony over Place des Palmistes. Rooms are done up well, spacious, recently renovated, quiet, soundproofed, tastefully decorated in colonial style, cozy, with comfy beds, nice bathroom, original exotic wooden floor, window shutters.
Only one flaw, service is uneven. 
But all in all I have a crush for Hotel des Palmistes.


Old world atmosphere

The restaurant is clearly the main business there. The room was not cleaned the second day and the wifi constantly goes off. The location is excellent and the rooms are beautiful.

Decent place.

Even though I had booked a city view room several months in advance, I was given the "dungeon room" on the ground floor in the back of the restaurant courtyard, which was dark, viewless and very noisy until about 2 in the morning. Not only that, but the price charged for the room was left unchanged! It's like booking first class on a plane and being forced to sit in the back of the economy section next to the toilets, with no refund given. When I asked to change rooms the second day I had to wait until 7 p.m. even though it was ready at noon. The ordinary room was nice, with no complaints. Also be aware that the English level of most of the staff (who are all basically mainly waiters at the restaurant) is not so high.

Beware of room switch

Gorgeous villa and great location, nothing to add on those, they are ideal. 
The rooms and bathrooms are modern, the beds very comfortable though the sheets don't always seem very clean (dirt or humidity?). 

I'm glad All the staff is nice because the hotel doesn't offer much service : the reception is uncomfortable - no one stays behind the "front" desk (you have to wait or call the attention of any waiter happening to run by), which is by the way tiny and almost  in the way of the restaurant, no one shows you the room, much less helps with the luggage,  no information is provided in the rooms about the hotel either ; and the rooms cleanup is not very thorough. It's as if the hotel activity was a side job for the restaurant personnel... 

Fortunately I'm not fazed by that. However, I was bothered by the noise : the rooms are not at all sound proof so by the evening you hear all the night's life - the hustle and bustle of the bar downstairs and the place des Palmistes over the street, the screeching of the garbage truck, the voices of passersby who won't sleep at night...
 
3 stars because you can hardly see more beautiful in Cayenne,  not more because the hotel would need to step up its game.

Proper hotel and staff, amazing façade and location, mediocre service

Historical hotel well preserved and maintained in the center spot of the city. Great hotel veranda with restaurant to be seen at with a cool drink. Overlooking spacious park with mature palm trees.

Hôtel des Palmistes

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