Ostal Pau Université - Sure Hotel Collection by Best Western

After a very difficult experience at another hotel in Pau, I was left outside in the sun, exhausted and trying to find a safe place to stay. I am disabled and cannot manage stairs easily, and the previous place had put me on the 5th floor with a broken elevator. Things felt overwhelming until I arrived at Ostal Pau University Sure Hotel. From the moment we arrived, Daniela and Tibra went far above and beyond anything I could have hoped for. They didn’t just check me in—they made sure I was comfortable, safe, and cared for. They placed me on the ground floor so I wouldn’t have to tackle stairs, helped store perishable food in the refrigerator, and even assisted in other small ways to make my arrival easier. Their warmth, kindness, and generosity made a huge difference during a stressful time. They welcomed my son and me with compassion and care, showing genuine humanity in every interaction. Their extraordinary hospitality turned what could have been a difficult experience into one I will always remember with gratitude. I hope the management and ownership of this property recognize how valuable Daniela and Tibra are to their team. They deserve praise, recognition, and reinforcement for a job extraordinarily well done. Thank you again for making our stay in Room 106 so welcoming and memorable. With all my gratitude, (Room 106)