NH Paris Gare de l'Est

My star rating is based on perfect customer service I encountered here. We have chosen this hotel based on proximity to Gare de l´Est (just across the street) since we were coming by train plus, we were last month in NH in Berlin and we were very satisfied. I booked via central reservation, and it is not easy to find normal room for a family of three, always you are offered the biggest and most expensive ones. We were given New Style Suite on 7th floor. View was fantastic, overlooking Sacre Coeur, Paris and Eiffel Tower. It was pretty standard suit with one big room and smaller room with sofa that acted as a second bed. Very important, hotel is in full renovation and though they finished reception/bar area (looking very nice) work is in progress and it is very visible but no noise for customers. Central reservation didn’t warn me about renovation, but I saw it online, in general we had no issues, but I think it is fair to announce it. Only one elevator was working for 7/8 floor, and it was relatively slow. Breakfast was served on first floor at one meeting room due to renovation and I was slightly disappointed with offer after NH Berlin where breakfast was really good. Not sure if this will change once they finish full renovation. On last night after we came back to our room sofa bed was completely wet and I noticed that air condition was dripping directly on it (in this room they had on top of the ceiling). I called reception and two gentlemen were in five minutes in my room, they offered us to relocate to another room but it was to late and child was almost asleep, I asked for extra bed to be put in main bedroom. They were very supportive. I thought that is, I declined new room, they were nice and that’s all. When I was checking out very nice lady informed me that she was informed about our problem and that they will offer 25% discount on total stay. She showed high level of empathy as well, didn’t catch the name but she was super nice. They were proactive, I didn’t ask for any discount, and I believe that this is level of expectation in this type of situation I have from hotel. In addition, gentleman who was checking us in (from Macedonia) was supper nice, supportive and gave us great insights in local restaurants nearby, all kudos to him as well. Many people mentioning area as unsecure and so on… certainly it is not Place Vendome, but we never felt unsafe, and it has a lot of cool places around. Didn’t experience a single incident nor seen one. Hotel will be fully refurbished in November and given the chance I would definitely come back.