Hotel Esprit d'Azur

This is a different review. My family and I had a reservation at the Hôtel Esprit d’Azur in July. Unfortunately, for reasons I sensed were very unusual, our confirmed booking was cancelled. We booked directly with the hotel and received confirmation. When we arrived at 20:30, we found that we had no reservation. Normally, that would merit a 1-star rating and an extremely negative review, but I chose to do the opposite. The situation was not ideal, but I believe it was not a typical event for the hotel. What they did to handle it is why I am writing this review. The management and owners went out of their way to correct the mistake. They even remained willing to make things right after I returned home. I give them five stars for that alone. It's easier to provide good service when everything runs smoothly. What matters to me is what happens when something goes wrong. Issues and mistakes happen; that is life. How they are addressed is what matters most, and the team at Hôtel Esprit d’Azur did everything—and more—to make it right.