Name: Welbeck Hotel and Apartments
Address: 13 Mona Dr, Douglas, Douglas, Douglas, IM2 4LF, Isle of Man
Rating: 9

Elevator/lift

Currency exchange

Smoke-free property

Heating

Ticket assistance

Terrace

All Spaces Non-Smoking (public and private)

Outdoor furniture

Reception desk

General

Non-smoking rooms

Room service

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Ironing

Laundry

Safe-deposit box

Concierge services

Shoe shine

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Packed Lunches

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

English

Polish

Languages Spoken

Tour assistance

Tourist services

Parking

Free parking nearby

Fax and copy machine

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Douglas Beach

Isle of Man Airport

Welbeck Hotel and Apartments

Douglas

Attended Sunday Dinner as guests of friends. Hotel clean and tables nicely prepared and decorated. First course of "French" onion soup was a travesty -  atrocious, thin, watery and grossly over salted - and missing the reason we ordered the soup - served without the traditional slice of toasted baguette or bread with melted cheese - the specific reason we ordered this dish. First time ever that I have seen French onion soup served like this - even in Nepal and Bhutan they got it spot on. Cauliflower served with the main meal  as hard as concrete and cold in the middle - probably frozen and not microwaved long enough. Very parsimonious portions of dessert and the Christmas pudding was dry without a trace of moisture.  The guest sitting next to me was served her dessert garnished with  a four inch long human hair and refused to eat it. The young girl serving coffee was in a strop and literally threw the cups and saucers on the table and when a guest complained rudely said " can't you see I am busy ".
My conclusion is that the chef needs retraining to learn how to cook proper French onion soup and the staff need a crash course in courtesy to diners.

Just Avoid

The hotel has a homely, family-run feel, with very friendly and helpful staff. The room was a touch cramped for space around the bed but had all the things you need, including plenty of hot drink supplies. There is a small lift (elevator), which was helpful as we were on the top floor with an excellent sea view.  The daily cooked breakfast was first rate, and the evening meals, whilst limited in selection, were also top notch. Street parking is possible close to the hotel.

Excellent well-run hotel with first class food

I am so sorry to have written this review. However, what a dreadful stay.
We visit the Isle of Man each year and love the people, the island, and the locals' hospitality, that was until.....
Our 3rd stay at the Wellbeck, all previous visits having been fine....
This time, a party of 9 of us arrived to do some motorcycling (I'm probably the youngest at 54 so not exactly he'll raisers).
Day 1, they had no record of our booking, despite having paid in advance and having a booking reference.
Too be fair they made space for us in their, very tired and rather musty smelling apartments ( I let it go that 3 if the group were on pull out beds, despite having paid full price, the same as every other, non-biker...bear with...you will see where this is going).
Fast forward to night 4, and we reserve a table in the restaurant, ordered beef stew and dumplings, the waiter/duty manager placed down (and 5 other, beef stew and dumplings). When I complained that there were no dumplings, he said that they had run out....dishonest?  (you can decide)
...Sorry, also forgot to mention that the food order was wrong, which he reprimanded a young lady (15 at a guess) in public ..Nice man.

Anyway, and going to try to keep brief but deserts were the same story....sticky toffee pudding with custard please...20 mins later...no custard (at least this time didn't try to pass it off and hope that we didn't notice).

Finally as we left the restaurant to take our drinks to the lounge asked "what's happening with this bill". 
So whilst sitting in the lounge, said chap, leaves a completely incomprehensible bill on the table and did not return again all evening (we think that the beef stew without dumplings may have been £15.95, but who knows) in order for us to request a breakdown.
As it stands, and readers may note from the time of this review, we have retreated back to our rooms without paying the bill (which we fully intend to pay in the morning, subject to clarification).

My point of posting such a negative review is that I genuinely feel that we have been discriminated against and received a different service than other clients within the hotel.
Needless to say, we will not be visiting again.

Bikers, middle-aged men, or just us... not welcome

Great location.  Friendly and helpful staff.

A great experience - staff were very friendly and helpful.

We were looking for a place to eat and asked if the hotel restaurant was open to non residents. Greeted positively, led to a table and had a fabulous meal. Staff pleasant and helpful. 
It was a Saturday night, we hadn't booked and we thoroughly enjoyed the meal, the venue and the staff who served us. Thank you.

Excellent meal

The staff at the hotel were very friendly and polite and the meals were very nice,It is quite hard to find parking around the area which is not the hotels fault,If you have mobility problems the hotel is on a hill.

Excellent stay. Staff were superb, very friendly and couldn’t do enough for you. Room very clean and comfortable.

I mean, hats off to them, they’ve kept it going when all the other hotels around them have closed, turned into HMOs (corker directly opposite!) or apartments!

It’s location has advantages and disadvantages. Bit of a trek uphill from the seafront, and nothing in the way of amenities apart from the Castlemona arcade, so you sit there thinking you can’t really be bothered going out to get your Daily Mail! It’s not exactly a sun trap, so you have to wait until sort of midday to get a bit of heat from the old currant bun, but there again, you avoid the noise and hustle-bustle of the promenade!

Lovely place to come for a drink or a meal, and reasonably priced too! Must say it was a nice stay with a bird I met in Liverpool and had shipped in for a few nights hols while the Mrs was away!

Nothing to fault here - room and breakfast are both worthy of the stars outside. I would like to stay again sometime, beats the Sefton hands down imo!



Eminently stayable

Great little hotel albeit a ittle old fashioned in the common areas. The bed was comfortable , and the bathroom recently beautifuĺlly re newed with a great shower.  The staff were extremely friendly and helpful. Super breakfast  options . We also dined in the evening and the food was very nice. There's a bus stop at the foot of the small hill where the hotel is located. All in all a lovely stay.

Welbeck Hotel and Apartments

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment