Grand Mercure Danang 

We’ve now stayed at every major Accor property in Da Nang and keep coming back to the Grand Mercure. This visit confirmed it - this is simply the best hotel in the city, and it comes down to one thing above everything else: the staff. What set the tone for the entire stay happened at check-in. Without us saying a word, staff recognised us as returning guests from the previous year. That kind of genuine attention is rare anywhere in the world, let alone at this price point. It immediately makes you feel like you belong here rather than just passing through. We want to personally call out Ms Anh, Mr Nguyen and Ms Tu for absolutely fabulous service throughout our stay in the Privilege Lounge. These three are the embodiment of what genuine hospitality looks like and are a credit to the property. The lounge has improved noticeably since our last visit. Hot food items have been added, the cocktails are strong and well made - the Long Island Iced Tea is excellent - and the lounge staff are warm and engaged throughout. The Golden Dragon restaurant on level 2 deserves a special mention. The food is excellent and the atmosphere is genuinely warm and welcoming. It has a way of making you feel like part of a family rather than a hotel guest, which is a rare quality. The spa services are also excellent and reasonable priced. The hotel is slightly outside the main city strip but honestly this is a non-issue. Grab is cheap and arrives within a minute or two, so you are never far from anywhere you want to be. A note for non-Platinum Accor members - even if you don’t have Accor status, just book a room with lounge access. The experience the team delivers makes it absolutely worth it. We will keep coming back to the Grand Mercure because the amazing team. Highly recommended without hesitation.