The Westin Cape Town

I have stayed at several Westins worldwide. This one is by far the best, and the most conspicuous feature is how happy, helpful and content the staff at The Westin Cape Town appear to be, indicating that management treat them well and that they enjoy working at the hotel. Our family stayed here for 5 days before commencing a safari and felt that this was the perfect city base to explore what Cape Town has to offer. Upon arrival there are several doormen to open doors for you, assist with bags and directions, and to provide friendly greetings that set the tone for a pleasant experience. The lobby is spacious and so are the rooms; all the moreso given that we were fortunate enough to enjoy a Platinum upgrade to a suite. The Executive Lounge was excellent, with evening service including a good variety of hot cooked food items (meat and seafood items) that were substantial and high quality (not just the boring ham and cheese that is usually all you get in US/Europe/Australia), a sommelier who would conduct a wine tasting, and a few candy jars including a surprisingly delicious jar of butter cookies. The breakfast selection in the main restaurant included the usual stations cooking eggs, pancakes, crepes and waffles, alongside bacon, sausages, sushi, salad, pastries, breads, and Asian items that rotated daily that ensured no 2 days were exactly the same. The Koeksisters and the Snowball were the highlight of the pastry table. The wellness facilities here are especially good. The gym is well-equipped and sizeable, whilst the sauna and steam room impressed due to their large size, cleanliness, high temperature and steam flow. As a special bonus, the sauna enjoys a panoramic view of the city and water to the north. We would like to specially acknowledge the outstanding efforts of two staff. Rafeeq at the Concierge desk, who was most efficient at corresponding with us by email prior to arrival to discuss sightseeing options and to assist with booking a private driver to take us to the Cape of Good Hope and to Franschhoek. Secondly, Sarah, who we interacted with as the Executive Lounge Manager and also the Manager of the Restaurant at breakfast time, was very friendly and went out of her way to ensure our first visit to Cape Town and stay at the Westin was memorable. In addition to ensuring our dining experience was excellent, she assisted by personally making takeaway tea/coffee in the Lounge for us to take outside as we started our day sightseeing, and also in providing paper bags on the last day so we could take some breakfast pastries with us to enjoy on the drive to the airport.