Sonesta Maho Beach All Inclusive Resort Casino & Spa

I spent a week at the Sonesta and have to say this resort is one of the top on my list. The resort is so welcoming and I felt so special from the moment I checked in. My room is private, quiet and all that I had hoped for with a good view of the planes taking off and partial water view. The floor had a private area for grab and go sandwiches, snacks, water and coffees. I loved the veranda off this lounge area with the most comfy chairs and incredible views. It was perfect for my alone reading time. Overall, my room was clean. There seemed to be a bit of dust bunnies and hair due to nothing ever being moved and cleaned. Only cleaned around. I made sure to wear footwear of some sort. Towels were plentiful, a nice size and were soft. The bed was so comfy and I loved having a choice for pillows. The air worked perfectly. Major pluses: water pressure was incredible with plenty of hot water. Room had a clock radio alarm clock. I do not know why so many resorts are removing clocks!!! Mini fridge a plus, coffee maker and coffee another plus. Added bonus you rarely see anymore.....robes and slippers. CONS: I tried three different evenings to get room service. The phone line stayed busy the entire time I think. I never reached anyone. The Cantina Restaurant was delicious. HOWEVER, the waiter was just ok. He only spoke if he had to. I dined here two nights in a row----since I could not get room service. First night I ordered the carnitas tacos and asked for an order of rice and order of beans. I only got the rice....no beans. Second night, I ordered exact same thing except I STRESSED wanting the side of rice and beans. Waiter arrives with tacos and FRENCH FRIES! By now, I am too aggravated to deal with it and just ate the fries. (eye roll). The food at the buffet is good and is plenty to fill you up. The breakfast was delicious, but the omelet station stays busy unless you get there before everyone starts coming in. The bar made a great Pina Colada but straws are a thing of the past. The pool stays super crowded even as the seasons are changing. As does the beach so like all the other reviews state.......arrive early! I never did find the adult pool and no one to show me how to get there. The gift shop is cute and has many necessities but it is a little pricey. All in all, almost everyone was super nice and friendly although I did encounter 3-4 staff members that need to be told the definition of the words professional and friendly. Overall, I am giving 5 stars. Great location, friendly people overall, MOST of the staff takes very good care of the guests, overall is very clean. I enjoyed it enough to say I will definitely be returning.