Name: Pensiunea Schwartz
Address: Strada Rasaritului, Cluj-Napoca, Cluj-Napoca, Cluj-Napoca, 400058, Romania
Rating: 6

Air conditioning

Smoke-free property

Heating

Garden

Terrace

No elevators

Reception desk

General

Non-smoking rooms

Rooms

Luggage storage

Services and amenities

Breakfast

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Parking

Free Parking on Premises

Fax and copy machine

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Avram Iancu Cluj International Airport

Pensiunea Schwartz

Cluj-Napoca

We were on a family vacation booking 8 rooms for 3 nights on June 23.
Reviews and pictures on different sites looked good but in reality the "hotel" if you can even call that this way was entirely horror.
as you can see in the attached pictures the carpets were stained, matresses had liquid stains (the smell could only lead us to think it was pee), broken furniture and some of the windows had literally blocks of cement outside looking like a prison from inside, mold and bad smells all over the corridors between the rooms not to mention the train that passes by (literally 5 meters away from the rooms) every few hours in the night.

We asked the manager to refund us since this wasn't hospitable and he agreed to refund us for two nights since it was already late at night and he could not rebook it, we agreed and left the hotel to a one that could accomodate human beings, but the money was never returned to us.

I never write bad reviews to places, but this just left such a bad taste I had to.

Unhospitable

In June of this year, my whole family came to this hotel. We pre-booked 8 rooms in the hotel.
All the rooms we got were unfit to stay. The rooms were dirty, nasty stains on the carpets. The sheets were not clean and some of the rooms had urine stains on the mattresses and sheets.
In my room the window was blocked by an ugly concrete wall and there was some kind of animal excrement on the window sill. The window and bars were very dirty.
I am attaching pictures of everything I have described here. The photos that the hotel included in Booking.com are incorrect and do not correspond to reality.
We all felt that we could not stay in this hotel. And we decided to move to another hotel.
The hotel owner promised to refund us the money for two nights and also another 200 euros paid for breakfasts. Unfortunately the owner of the hotel lied and is still unwilling to return the money we paid him.
I recommend you stay away from this hotel. Not clean and not reliable.

Dirty rooms, stinky smell, unreliable - Terrible hotel

Our family booked 8 rooms at Pensiunea Schwartz for 3 nights on June23. we saw the reviews and the pictures on Booking.com and it looked fine… but in reality this is very far from what it is. All rooms we got were absolutely horrible… as you can see in the pictures, all carpets are the Dirty and full with ugly stains, all beds have uncomfortable lumps and disgusting stained mattresses, broken furniture’s in the rooms and above all what you cant see in the pictures is the smell of mildew, dampness and mold in the corridors and rooms. We called the Pensiunea manager and asked for our money back, he was not very nice but said he will refund only two nights, as it was late, and he couldn’t rent the rooms for this night…
We agreed and we left to a different hotel first thing the next morning… but as you can expect the refund was not made up to this time and we lost thousands of dollars over this SCAM.
Don’t book this hotel the pictures are “Photoshop” and the real hotel rank needs to be Zero

Dirty and terrible hotel to stay

Great place just out of the city centre, very good value for money

Quality is absolutely good for the price you are paying for this pension. To my opinion it's same quality as a hotel level. It's good and clean with a comfortable bathroom. Breakfast is not included in the price, but you pay only 20 RON (+/- 4,- euro pp) for it, and is also of a high standard with a lovely smiling and friendly lady filling up all the time !!

Very good pension

Great personnel at front desk. Large spacious quiet rooms. The place can be a bit updated, but for the purpose of our trip it was great.

Good stay not far from downtown

SERVICE : GoodThe receptionist was extremely nice. The hotel has a system to order taxis that is very efficient. RECEPTION : There is a very visible trace of a leak on the ceiling at reception. There is no luggage room, you leave your luggage in the breakfast room, which is strange. ROOM : The room was spacious (especially the bathroom). It has been partly refurbished : the furniture is obviously new, but they kept the old carpet and didn't repaint the damaged walls. The heater hasn't been cleaned or hoovered in years, it was full of dust.The worst part was the bathroom : it has obviously been done up recently, but the walls and ceiling are covered in mold. There is even mold on the wall under the hanger meant for the towels. The door of the shower cubicle is too small for the space it has to cover so there is a large part left open. In the brand new shower cubicle, to put your shampoo and soap, they left an old and very rusty shelf positioned too high.There is no shower hose, only a shower head that cannot be moved to better rise one's body. SITUATION : far from everything by foot/tramway (the tram's a 10 minute walk away), but you can go anywhere very quickly by taxi.

You get what you pay for - Needs a repaint

We stayed at the Schwartz pension for Cluj-Napoca marathon and I can say it offers a great price/quality ratio. While it is some 2km from the city center it is in a quiet neighbourhood so you can get a good sleep. But keep in mind you'll have to walk to the center or use the public transport system. The furniture is pretty nice (above what you pay for) and breakfast is decent for the price. 

Best price/quality ratio

I did not like it:
Lack of customer loyalty since check-in:
- Early payment of the entire stay;
- signing a form with the room inventory that made me aware that any gaps or damage have a price ... who can imagine that someone can go home with their shower cabin or mattress or bedside table or chair or office in the room ? I just ask ...;
- Spider webs were like at home so I started thinking that maybe I'm at Dracula's Castle :);
- the outside noise: the guesthouse is near a railroad where frequent things pass that simply do not let you rest;
- guesthouse restaurant: poorly qualified staff who can not answer exactly to banal banquets or more than the restaurant program that is closed on weekends. Why?
Also related to the restaurant is that it can not issue a tax invoice upon request (I understand that the restaurant has a different tax code than the pension). The answer is that this invoice can not be issued even though the law obliges any trader to issue such tax documents on request.
I think it's enough for today. :)

Is it Dracula's Castle, or what?

I have  been saying  several days  there.. and  in my staying the have move me at least 3 times  in three deferents rooms  .. there are rooms  that are very nice  I can recommend room 25  very big  and very cozy also  room  number  5 ..  the  girls  that are  in the front desk are nice  and servicial this  should be  an hotel  but  they prefer to  call  pension . 
Breakfast is  good  for the price  you pay  the only  thing is you have  to advice one  day in advance   and the price  30 euros  by room  for that  quality i  ok  better  than  the  ibis or  other hotels  you pay more  by  night  .

Pensiunea Schwartz

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