Name: Hukawai Lodge
Address: 2419 Franz Josef Highway, Franz Josef, Franz Josef, Franz Josef, 7886, New Zealand
Rating: 7.2

Smoke-free property

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Terrace

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Non-smoking rooms

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Shower

Laptop safe

Safe (in room)

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Free Wi-Fi

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Parking

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Mount Cook Airport

Hukawai Lodge

This post is a bit different. I didn't actually get to experience staying here but I had to write to let people know how helpful these people were. Because of a mix up with our travelling mates, I mistakenly booked for two nights instead of one. Turns out I couldn't change it to one night because of the dates and Arn was wonderful in getting me a full refund when it didn't look like that was going to happen. He went out of his way to help me and I will be forever grateful and if I am ever back in this part of the world i'll make sure I do stay there. Robyn

The owner could not have been more attentive or inviting. We were shown around the farm and ate a brilliant homemade breakfast. Everything is done with sustainability in mind and the location is amazing with a backdrop of mountains. Loads of wildlife around (lots of interesting birds) and farm animals and a short drive into the main town and glaciers. Highly recommended.

Type
Smaller, boutique hotel

Location
Less than 10 minutes out of town. Upon arriving for the first time the lodge can be hard to find, but there are a couple of signs pointing you in the right direction. It's set off the road quite aways, but you can still see it from the main road. From afar, the lodge may seem a bit creepy, but the inside it is very inviting and Em is a very warm host.

Room
Room darkening shades, but they cover the window vents which limited the air flow. No air conditioning, but a fan was good. Fridge. Nice soaps. WiFi signal spotty. We had room ‘Patrick,’ with Mountain View’s.

Service
Em was a great host and will work hard to make sure you have a nice stay with her. Loved hearing the background on the lodge and her plans to improve the property. When the cable was out because of a recent storm, Em brought out multiple boxes of DVDs! She also greets everyone with a welcome bottle of sparkling which was nice. 

Food/Breakfast included
Cold water and milk was included in our fridge. We did take away (a nice way to unwind after busy days and not deal with the busy town), and Em let us utilize her dishes/silverware to have a nice meal in. Breakfast may or may not be included depending on how you book. We had eggs, fruit, fresh juice, coffee and tea. It was tasty, but breakfast service took awhile the second morning. The tea selections are awesome!

Stay Again
Yes

Franz Josef

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Cozy getaway with a view

Such helpful people

Fantastic stay in a peaceful location

Booked through booking.com @ $400 /night and stated last room left so we booked as knew accommodation in the area was tight. 2 other couples stayed that night and so was not booked out as stated by booking.com and we were the only couple who stayed the next night. 
Arrived and after waiting 10 mins had to search out back for some one to book us in. Run by backpackers who try hard and are friendly and is owned by local farmers who were obliging when we asked to cancel one of our 3 nights and did drop the price to $300/night and included breakfast. 
Room and bathroom very small, TV still not working 2 weeks after someone else noted earlier in March wasn’t working due to storm and cord ran around the wall. Bar not open as would have expected in a Lodge. 
Far from 5 star standard accommodation we have stayed in across the world. Breakfast was appreciated as not initially included in the $400/night price tag.
Stay again or recommend- no

Overpriced and hard to say is 5 star

Stayed here while we started “working” for Em. First off she NEVER paid us for our hours worked  -considering they charge 400+ dollars a night she couldn’t afford to pay her minimum wage staff who she had work 12 + hour days. When asked to sign a work contract she laughed and ridiculed us... Secondly, she verbally abuses the staff. Third, the lodge is completely overrated and overcharged and creepy. During our short term there the wifi never worked, she left the lodge during the day without training her staff on how to check guests in. My suggestion - stay elsewhere for half the price and double the hospitality (and don’t support a local who doesn’t pay her staff)

Sketchy place 

This place is closed but conveniently took our money when we made the reservation. I know that booking websites sometimes automatically renew the listings without the owner even knowing but they actually took the money and there’s no excuse for that. We had to go back and fourth with Exepedia to prove that they’re not even opened before they issued us a refund.
Should I mention that the hotel itself looks like it came out of American (New Zealand in this case) horror story show-sooooo creepy and weird
Thank god a hotel nearby had available rooms and we were able to stay there instead otherwise we would have been sleeping in our car.

Hukawai Lodge

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