Name: Grand Hôtel
Address: Bd Mohammed V and Route N8, Fes, Fes, Fes, 30000, Morocco
Rating: 5.2

Elevator/lift

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At the hotel

Fes-Saiss Airport

Grand Hôtel

Lovely hotel and very friendly staff. Ideal location in middle of Fez.

My husband and I enjoyed our stay very much. Great customer service and they made sure everything was taken care of. Breakfast was very good the only thing was it was a good distance from the old city but it was definitely a great stay I would recommend to anyone.

very helpful and nice staff who had helped us to hire a reliable tour guide to the medinaas most of the other hotels in morocco, no hairdryer available

The hotel room was quite spacious with a good sized bathroom and two baconies but the air conditioning did not work and this was quite important because the room needed to be cool in the evening to ward off mosuitos that entered the room.

The property is a little old as it was established almost a hundred years ago. It is clean however and amenities work as expected, although some electric sockets are falling out of place/loose and some floor buttons on the list don't work. It is centrally located in Fes though and there is 'Central Parc' just opposite the hotel where you can drink Moroccan mint tea or have brunch.

Located in the new town, taxi rank right outside the front door.  Hotel needs updating but relatively clean.

We didn’t make it due to a missed bus back from Chefchaouen. I emailed the hotel but they never replied. It was probably too late to get our money back anyways.

Facilities are nice and location is ok. I didn't like how the check in was slow and that I was charged extra taxes even though my booking says I've paid all taxes and fees.  Also the staff seem a bit indifferent and impolite.

Room 207 in the Grand Hotel had a comfortable bed, with clean sheets, light blocking curtains and lights at the bed.  Also had a small table with 2 chairs. No TV, but perhaps it would not have an English speaking station anyway. The ensuite was in working order with hot water, although quite unattractive in appearance due to age and partial renovation. The staff were pleasant, and the maid on level 2 was most helpful.

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My short stay in Fes

Great hotel just a little ways from the Medina

Holes in Sheets, TV didnt work, aircon didnt work, door wouldnt lock,  one glass in bathroom but had great baguettes for breakfast and fantastic lift.    Very close to restaurants but far from Medina.   All fixable but hard to communicate with reception staff.    Said they could do our laundry but then handed back to us with no explanation.   Found laundry in the neighbourhood that was fab.

Very Very average

Not quite Grand any more

First of all, none of the staff speaks English. Secondly, the shower was broken and the hot water boiler wasn't turned on. So we had no hot water in the room. But all the issues were addressed immediately after we speak to the lovely staff (via google translate). The room was comfortable. The air con was noisy but fully functional. The bed was very comfortable. We had two double bed for two people. The decor was very outdated . But it wasn't a issue for us. 

Clean but have issues

5 Star Service

Grand Hotel was okay. It is nothing like what it is advertised as and quite misleading. The rooms are old, dirty and dull. The door had cracks in it and the lock was not very secure. Bathroom was mucky and old. This hotel is definately not worth the money paid and if I had not paid upfront I would not have paid the amount that I did.

I did tell them I did not like the room so they moved me into a larger room. This was better than the first one but still not worth the money paid. The whole deco and appliances are old and engrained with dirt. If i paid half the price of what I did then it would have been worth it.

However the staff were very lovely and welcoming. They tried to make the stay as confortable as they could. The only downside is that the hotel is in a serious need of an upgrade.

Grand Hôtel

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